Retail Sales Advisor - 20 Hours

DFS Furniture PLC; Ipswich; Hybrid; GBP 35,019,000 - 37,821,000; Full time

Benefits offered by this job

Competitive pay

Training

Holiday allowance

Parental leave

Discounts

Wellbeing

Pension

Life cover

Job summary

DFS Furniture PLC in Ipswich is hiring a Retail Sales Advisor. You’ll guide customers to find the perfect sofa, bed, or finishing touches with friendly service and a genuine interest in helping them.

Training is provided; no sales experience necessary, and you can boost earnings through uncapped commissions. The role offers a flexible schedule with store hours and a range of benefits including holiday allowance, discounts on DFS products, and wellbeing perks.

Qualifications

• No prior sales experience required.
• Full training provided to all new colleagues.
• Friendly and approachable with good communication.

Responsibilities

• Guide customers to find the perfect sofa, bed, or finishing touches.
• Deliver honest advice and build trust throughout the buying journey.
• Maintain showroom and ensure a consistent customer experience.
• Hit sales targets while delivering great service.

Skills

Customer service

Communication

Interpersonal skills

Job description

About Us

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

About the role

As a Retail Sales Advisor, you are the heartbeat of the store, guiding customers to find the perfect sofa, bed, or finishing touches. You'll use your passion for great service to bring comfort and joy into every customer’s home. We're looking for someone friendly and approachable who enjoys connecting with people. Full training is provided; no sales experience is necessary.

Here’s what we offer

• Competitive Pay & Work-Life Balance: With an hourly rate of £12.71 and a reliable schedule, leading to a strong annual earning potential including uncapped commission. Our store hours are pretty flexible: 10am-8pm on weekdays, 10am-6pm on Saturdays, and 10am-5pm on Sundays. You might not be working every weekend, but hitting those peak times is a great way to boost your earnings.
• Growth and Training: Learn new skills and develop your career with us.
• Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get. Opportunity to purchase additional holidays each year.
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
• Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers.
• Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Pension and Savings: Join our Group Pension and Sharesave schemes.
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.

What you'll be doing

• We’re experts on how to make our customers feel at home. With your friendly service and natural instincts for helping them find exactly what they need, you'll be smashing your sales numbers in no time.
• Customer connection: Build natural connections, truly listening to customers, and delivering expert advice every time.
• Passionate about product: Confidently recommend the best options, demonstrating your product expertise.
• Sales success: Guide customers through the buying journey, asking great questions to help them find the perfect fit.
• Offer honest advice and accuracy: Be real with customers, offering honest advice and building trust.
• Store pride: Keep our showroom stunning, ensuring a consistent and beautiful customer journey.
• Team spirit: Play to win for the same team, sharing tips, supporting each other, and creating a fun environment.

Our Commitment to Inclusion

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

(All roles are subject to satisfactory DBS checks.)