Shop Manager: Lead Team, Drive Service & Growth

Greggs PLC; Wells; Sur place; GBP 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Pension scheme

Résumé du poste

Greggs PLC is seeking a Shop Manager to lead a team, ensure fast, friendly service, and manage shop operations across in-store, delivery and online channels. You’ll recruit, train and develop staff while maintaining high standards in food preparation and service.

You will drive performance, manage costs, and champion an inclusive culture. The role offers competitive pay with commission and many colleague benefits, with an emphasis on customer experience and team engagement.

Qualifications

• Track record as a supervisor or line manager.
• Experience delivering excellent customer service in food-on-the-go or retail.
• Supportive of an inclusive culture.

Responsabilités

• Lead the team to deliver amazing results and maintain high shop standards.
• Recruit, train and develop colleagues and drive engagement.
• Monitor wage controls, waste, and customer service standards.
• Roll up your sleeves in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming.

Connaissances

Customer service

Team leadership

Retail experience

Inclusion awareness

Description du poste

Greggs PLC is seeking a Shop Manager to lead a team, ensure fast, friendly service, and manage shop operations across in-store, delivery and online channels. You’ll recruit, train and develop staff while maintaining high standards in food preparation and service.

You will drive performance, manage costs, and champion an inclusive culture. The role offers competitive pay with commission and many colleague benefits, with an emphasis on customer experience and team engagement.