Shop Operations & Process Improvement Lead

Greggs Plc; Newcastle upon Tyne; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension with matched contributions up

Colleague discount

Profit share

25 days annual leave

Private Medical Insurance

Income Protection

Death in service

Wellbeing resources

Career progression

Job summary

Greggs Plc is seeking an Operations Improvement lead to shape how shops run daily. You will drive practical, evidence-based changes across task management, cleaning, and temperature checks, using shop feedback and audits to prioritise opportunities.

You’ll work with Shop Managers, Area Managers and other teams to plan and measure rollouts that deliver real-time benefits. You’ll build simple business cases, define system requirements, and own key metrics while ensuring changes align with Greggs

Qualifications

• Experience improving shop processes in multi-site retail or hospitality settings.
• Ability to interpret data and feedback to identify themes and draw balanced conclusions.
• Proven track record delivering practical process changes and measuring impact.

Responsibilities

• Lead improvements to day-to-day shop operations, including task management and cleaning methods.
• Use feedback, audits and data to identify and prioritise opportunities.
• Observe shops, talk to managers and teams to understand root causes.
• Run trials of new equipment and processes with cross-functional teams.
• Analyse trial results and decide on rollout or refinements.
• Build business cases showing time, cost, energy and risk benefits.
• Define operational requirements for shop systems and ensure adoption.
• Own metrics for the area and act when performance deviates.
• Collaborate with Retail, Shop Development, Procurement, Technology and more to reflect shop reality.

Skills

Operational judgment

Analytical problem-solving

Attention to detail

Organisational skills

Cross-functional teamwork

Root cause analysis

Data interpretation

Process simplification

Business case development

Requirements for systems/equipment

Tools

Shop systems

Job description

Greggs Plc is seeking an Operations Improvement lead to shape how shops run daily. You will drive practical, evidence-based changes across task management, cleaning, and temperature checks, using shop feedback and audits to prioritise opportunities.

You’ll work with Shop Managers, Area Managers and other teams to plan and measure rollouts that deliver real-time benefits. You’ll build simple business cases, define system requirements, and own key metrics while ensuring changes align with Greggs