Retail Process Manager – Newcastle Upon Tyne, Tyne and Wear

Greggs; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Job summary

Greggs in Newcastle upon Tyne is seeking a Retail Process Manager to lead improvements across shop operations. You will observe, analyse, and trial new equipment and processes, collaborating with Shop Development, Procurement, and field teams to drive efficiencies and measurable outcomes.

You will build business cases, manage multiple projects, and ensure changes deliver expected benefits while maintaining high standards of operation and customer experience.

Qualifications

• Strong problem solver able to identify root causes and propose practical solutions.
• Ability to interpret data and feedback to identify themes and conclusions.
• Experience simplifying processes or freeing up time in multi-site operations.

Responsibilities

• Lead improvements to shop day-to-day operations, including task management and routines.
• Use feedback, audit findings and data to prioritise improvement opportunities.
• Spend time in shops observing processes and talking with managers and teams.
• Lead trials of new equipment, processes, and ways of working with stakeholders.
• Analyse trial results and make recommendations on next steps.
• Drive successful changes through rollout and verify outcomes.
• Build simple business cases showing time, cost and energy benefits for investment.
• Define operational requirements for shop systems and ensure effective integration.

Skills

Problem solving

Data interpretation

Process improvement

Business case

Requirements gathering

Project management

Stakeholder collaboration

Attention to detail

Job description

Retail Process Manager - Newcastle Upon Tyne, Tyne and Wear

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

Main Responsibilities

• Lead improvements to how our shops work day to day, including task management, cleaning methods, temperature monitoring and 'day in the life' routines
• Use shop feedback, customer insight, audit findings and operational data to identify and prioritise improvement opportunities
• Spend time in shops observing and measuring how tasks are done. Talk with Shop Managers, shop teams and Area Managers to understand the root cause of issues
• Lead practical trials of new equipment, processes and ways of working with Shop Development, Procurement and suppliers, making sure they're properly planned and measured
• Analyse trial results and make clear recommendations on whether to stop, refine or roll out a change
• Take successful changes through to full rollout where appropriate, then check they’ve delivered what we expected
• Build simple cases for change that show the time, cost, energy and risk benefits, to support investment decisions
• Set out clear operational requirements for shop systems, so new technology works in a real shop
• Own the measures for your area, understand what’s driving them and act when they go off track
• Work closely with Retail, Shop Development, Procurement, Technology, Workforce Planning, Health & Safety, Food Safety, Sustainability, Finance, Commercial and Supply Chain. Represent Central Retail Operations so decisions reflect real shop conditions
• Make sure new equipment and processes come with accurate instructions and Greggs Way content, working with colleagues who look after standards and communications to land them in shops

Ideal Candidate

We’re looking for someone who:

• Is a strong problem solver who gets to the root cause and proposes practical solutions
• Can interpret data and feedback, identify themes and reach balanced conclusions
• Has experience of simplifying processes or freeing up time in a multi-site operation, such as retail or hospitality
• Can build a simple business case and check whether benefits were delivered after launch
• Can turn what shops need into clear requirements for systems or equipment, and works well with suppliers and technical teams
• Is organised and able to manage several projects, actions and deadlines at the same time
• Plans ahead to identify dependencies, risks and milestones early, and raises issues with a clear recommendation
• Has excellent attention to detail and produces accurate, high-quality work
• Can turn complicated information into clear, concise and practical guidance
• Is confident working with colleagues at all levels and across different business functions
• Understands retail or shop operations and can recognise what will and won’t work in practice. Retail experience is not essential