Retail (Parts) Advisor Apprentice

Group 1 Automotive; Wokingham; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

33 days annual leave (including bank +

Exclusive retail discounts

Company pension scheme

Cycle-to-work scheme

Wellbeing support

Volunteer day

Share purchase plan

Training & development opportunities

Life assurance

Job summary

Group 1 Automotive is offering a Retail (Parts) Advisor Apprentice role in the UK. You will learn stock management, merchandising, forecasting and customer retention while delivering outstanding service at the front desk and backing the parts department with deliveries and order preparation.

Starting with a Level 2 Retailer Apprenticeship, you will be guided by mentors across our nationwide network and gain brand certifications upon completion, with strong earning and progression opportunities.

Qualifications

• Interest in customer service and retail operations.
• Ability to learn stock management and merchandising principles.
• Willingness to participate in apprenticeship training.

Responsibilities

• Building and maintaining relationships with customers and colleagues.
• Preparing orders and managing stock control.
• Processing warranty claims and payments.
• Assisting with logistics and deliveries.
• Supporting marketing and visual merchandising activities.

Skills

Punctuality

Under pressure

Team player

Targets driven

Education

GCSE Math/English/Science

Job description

The role of a Retail (Parts) Advisor Apprentice is diverse. You'll be working both behind the scenes receiving deliveries and at the front desk serving customers. You'll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation. Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. Every day is different within our Parts Department, so you will have a varied role. Some of the day-to-day duties include:

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Stock Control/ Management
• Processing Warranty Claims and Payments
• Identifying Parts
• Marketing and Visual Merchandising
• Managing logistics including organising and arranging deliveries

We can teach you all the points above, but ultimately, we're looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You'll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified Parts advisor!

Training provided:

• Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
• Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
• In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
• This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications. On successful completion of this 15-17 months programme, dependent on the brand you work with, you will receive the following:
• Level 2 Retailer Standard

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Math's, English and Science

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with over 114 dealerships in the UK and growing, representing over 20 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover