Customer Service Apprentice

GTG Training Limited; Glasgow; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Generous Annual Leave

Group life scheme & profit share

Annual salary reviews

24/7 Health Support

Benefits package & EV leasing

On-site facilities

Cycle-to-work scheme

Continuous development

Exclusive discounts

Recognition & rewards

Job summary

Allied Vehicles Group is offering an Apprenticeship in Parts advising within their garage workshop. You will learn to receive/dispense parts, answer customer queries, and support the parts team while working full-time. The Modern Apprenticeship Programme enables earning while learning in a hands-on training environment.

Regular reviews ensure you gain required skills for successful completion. A driving licence is preferred but not essential, and applications are welcome from diverse backgrounds.

Qualifications

• Must have or expect to gain National 4 or above in English and Maths and an Admin/Computer Studies subject is preferred but not essential.
• Full UK Driving licence preferred but not essential.

Responsibilities

• Receive and dispatch parts to customers and technicians.
• Deal with customer enquiries and source parts for customers and staff.
• Update computer systems and order required parts, components or accessories.

Skills

Customer service

Communication

Attention to detail

Proactive learner

Education

National 4 or above in English, Maths

Admin or Computer Studies

Tools

Parts ordering systems

Stock management software

Job description

Kick-start your career in the automotive industry as an Apprentice Parts Advisor—earn while you learn, gain hands-on experience, and drive your future forward with the Allied Vehicles Group!

About the role:

GTG Training are recruiting for an Apprentice Parts Advisor on behalf of Allied Vehicles.This is a fantastic opportunity for those who are ready to advance their career within the automotive industry.

The Modern Apprenticeship Programmes allow apprentices to work full time andearn while they learn putting theory into practice within a training environment.

Regular assessment and reviews will be undertaken within the apprentice's own workplace which aims to ensure they have the required skills to successfully complete their apprenticeship.

What Might a Typical Day in this Job look like?

You will be based within the garage workshop and will be involved in learning all aspects of vehicle repair and maintenance, including vehicle servicing, MOT preparation, removal, replacement and overhaul of major components and electrical fault diagnostics.

This programme covers the following areas:

• Receiving and dispatching parts
• Dealing with customer enquiries
• Sourcing parts for customers and technical staff

You will be based within a parts department, involved in giving customer advice, ordering required parts, components or accessories and updating computer systems.

What will I learn?

Basic motor vehicle technology will be a part of the course as well as telephone and sales techniques.

Regular assessment and reviews will be undertaken within the apprentice's own workplace which aims to ensure they have the required skills to successfully complete their apprenticeship.

What qualifications or qualities are required?

You must have or expect to gain National 4 or above in English, Maths, and an Admin or Computer Studies subject is preferred but not essential.

What personal qualities are required?

• We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn.
• You must be dedicated and have a proactive approach to your work and learning.
• You are able to prioritise and work to timelines.
• A willingness to work in a practical environment using your own initiative.
• A full UK Driving licence preferred but not essential.
• If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of disability, gender identity, sexual orientation, religion, belief or race.

Why Join Us?

We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program.

Applications will be considered as they are received and therefore adverts may close early due to high volume.