Customer Service Apprentice

GTG Training; Glasgow; On-site; GBP 9,000 - 15,000; Full time

Benefits offered by this job

Generous annual leave package

Life insurance & profit sharing

Salary reviews

GP24 Health 24/7

Discounts and EV leasing perks

On-site facilities

Cycle-to-work scheme

Career development opportunities

Employee discounts

Long-service awards

Job summary

GTG Training is recruiting an Apprentice Parts Advisor on behalf of Allied Vehicles. Earn while you learn in a hands-on apprenticeship within the automotive parts environment in Scotland. The role covers receiving and dispatching parts, assisting customers, and maintaining stock systems as you train.

Based in Glasgow, you will gain practical experience, learn about vehicle parts, and develop sales and service skills through a Modern Apprenticeship Programme with regular assessments and reviews.

Qualifications

• National 4 English and Maths achieved or expected.
• Admin or Computer Studies background preferred.
• Keen to learn and build a career in automotive parts.
• Good communication and customer service mindset.

Responsibilities

• Receive and dispatch parts within the workshop.
• Deal with customer enquiries and provide product advice.
• Source parts for customers and technical staff.
• Update computer systems and maintain accurate records.

Skills

Customer service

Communication

Proactive learner

Education

National 4 English

National 4 Maths

Admin/Computer Studies (preferred)

Tools

Stock/Parts systems

Job description

Apprentice Parts Advisor Opportunity!

Kick-start your career in the automotive industry as an Apprentice Parts Advisor—earn while you learn, gain hands‑on experience, and drive your future forward with the Allied Vehicles Group!

About The Role

GTG Training are recruiting for an Apprentice Parts Advisor on behalf of Allied Vehicles. This is a fantastic opportunity for those who are ready to advance their career within the automotive industry.

The Modern Apprenticeship Programmes allow apprentices to work full time and earn while they learn putting theory into practice within a training environment.

Regular assessment and reviews will be undertaken within the apprentice's own workplace which aims to ensure they have the required skills to successfully complete their apprenticeship.

What Might a Typical Day in this Job look like?

You will be based within the garage workshop and will be involved in learning all aspects of vehicle repair and maintenance, including vehicle servicing, MOT preparation, removal, replacement and overhaul of major components and electrical fault diagnostics.

This Programme Covers The Following Areas

• Receiving and dispatching parts
• Dealing with customer enquiries
• Sourcing parts for customers and technical staff

You will be based within a parts department, involved in giving customer advice, ordering required parts, components or accessories and updating computer systems.

What will I learn?

Basic motor vehicle technology will be a part of the course as well as telephone and sales techniques.

Regular assessment and reviews will be undertaken within the apprentice's own workplace which aims to ensure they have the required skills to successfully complete their apprenticeship.

What qualifications or qualities are required?

You must have or expect to gain National 4 or above in English, Maths, and an Admin or Computer Studies subject is preferred but not essential.

What personal qualities are required?

• We are looking for candidates who want to kickstart their career in the automotive industry and who are keen to learn.
• You must be dedicated and have a proactive approach to your work and learning.
• You are able to prioritise and work to timelines.
• A willingness to work in a practical environment using your own initiative.
• A full UK Driving licence preferred but not essential.
• If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of disability, gender identity, sexual orientation, religion, belief or race.

Why Join Us?

Benefits

We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well‑being, career growth, and lifestyle:

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program.

Applications will be considered as they are received and therefore adverts may close early due to high volume.

Are you ready to become an apprentice and start learning and earning?