Apprentice Service Advisor

Group 1 Automotive; Greater London; On-site; GBP 9,000 - 12,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car discounts and servicing offers

Company pension

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Referral bonuses

Training and development

Job summary

Group 1 Automotive Harold Wood invites you to join as an Apprentice Service Advisor. You’ll learn frontline customer service, bookings, and administration while you train in a busy dealership. This 18-month apprenticeship leads to Level 2 Customer Service Practitioner Standard.

Training mixes virtual classroom learning with workplace mentoring and hands-on practice. Benefits include 33 days leave, pension, healthcare access, cycle-to-work, share plan, and opportunities to progress to a fully

Qualifications

• Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
• 18-month apprenticeship leading to Level 2 Customer Service Practitioner Standard.

Responsibilities

• Customer service: arranging bookings and appointments, interacting face-to-face and on the phone.
• Administration: completing relevant paperwork for customer service and centre records, preparing invoices and processing warranty claims.
• Working in a team: collaborating with workshop and management to deliver an amazing customer experience.
• Upselling: promoting the sale of accessories and service plans; training will cover how to do this.

Skills

Punctuality

Timekeeping

Communication skills

Team player

Ability to handle pressure

Target driven

Education

GCSE Maths English and Science

Job description

Apprentice Service Advisor - Audi Harold Wood

Learn skills that will set you up for life.

Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you - and we’ll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover

What you’ll do day to day

The service department is a key area of our business which is vital to our success. As one of our Service Advisor apprentices, you would play a key role in maximising our customer’s experience which in turn, will encourage their continued loyalty. This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.

Every day is different within our Service Department, so you will have a varied role.

• Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
• Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims - don’t worry, we’ll train you on all of these!
• Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience.
• Upselling: Promoting the sale of accessories and service plans - again, we’ll teach you how to do this.

We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified service advisor!

Training Provided:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

Qualifications received

On successful completion of this 18 months programme you will receive the following:

• Level 2 Customer Service Practitioner Standard

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Math’s, English and Science

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.