Apprentice Parts Advisor

Group 1 Automotive; Ellesmere Port; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

33 days annual leave (incl. bank hols)

Exclusive retail discounts

Pension scheme

Cycle-to-work scheme

24/7 access to healthcare

Volunteer day

Share purchase plan

Life assurance

Training & development opportunities

Job summary

Group 1 Automotive is offering an Apprentice Parts Advisor position at Cheshire Oaks. You will learn to manage stock, assist customers at the front desk, and work across the Parts Department while progressing through a Level 2 Retailer Apprenticeship over 15–17 months.

Training combines remote learning with face-to-face sessions at dedicated training centres, guided by mentors. You will gain practical experience in stock control, customer service, and logistics while developing skills for a

Qualifications

• Punctuality and reliability are essential.
• Able to work well under pressure and meet targets.
• Strong team player with good communication.
• Willing to learn and develop within a dealership environment.

Responsibilities

• Build and maintain relationships with customers in person and on the phone.
• Develop relationships with other departments to support sales and service.
• Prepare orders and assist with stock control/management.
• Process warranty claims and payments accurately.
• Identify parts to support sales and parts availability.
• Assist with marketing and visual merchandising in-store.
• Coordinate logistics and deliveries for parts orders.

Skills

Punctual & timekeeping

Under pressure

Team player

Communication skills

Target-driven

Education

GCSEs in Maths, English and Science

Job description

Apprentice Parts Advisor – Mercedes-Benz Cheshire Oaks

Learn skills that will set you up for life.

Join our fun and friendly team as an Apprentice Parts Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you - and we'll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge


• Save money every day withour exclusive retail discounts


• Drive a great dealwith discounts on new and used cars, plus servicing offers


• Plan for the years ahead with our company pension scheme


• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter


• Commute for lesswith our cycle-to-work scheme


• Prioritise your wellbeingwith dedicated support for you and your family


• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily


• Make a differencewith a paid day to volunteer in your community


• Invest in your futurewith our company share purchase plan


• Earn financial rewardswhen you refer a friend to join the team


• Keep learning and growing with our training and development opportunities for everyone.


• Life assurancewith the option to increase cover

What you’ll do day to day

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.

Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role.

Every day is different within our Parts Department, so you will have a varied role. Some of the day-to-day duties include:

• Building and maintaining relationships with internal and external customers both in person and over the phone


• Developing relationships with other departments


• Preparing orders


• Stock Control/ Management


• Processing Warranty Claims and Payments


• Identifying Parts


• Marketing and Visual Merchandising


• Managing logistics including organising and arranging deliveries

We can teach you all the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship - a fully qualified Parts advisor!

Training provided:

• Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.


• Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.


• In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.


• This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of this 15-17 months programme, dependent on the brand you work with, you will receive the following:

• Level 2 Retailer Standard

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping


• Ability to work well under pressure


• Great team player and communication skills


• Drive to exceed targets
  
• GCSE (or equivalent) in Math’s, English and Science

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with over 114 dealerships in the UK and growing, representing over 20 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.