Retail Outlet Manager: Lead Sales, Team & Growth

Vero Hr Ltd; Gateshead; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days’ annual leave plus bank hols

Pension plan

Life assurance at twice annual salary

Product discounts

High street discounts and offers

Virtual GP service

Employee assistance programme

Job summary

Hotpoint Factory Outlet Gateshead is seeking a commercially minded Retail Manager to lead the outlet, drive sales, manage stock and run daily operations. You will oversee a small team, build relationships with trade customers and the public, and ensure profitability through effective pricing, stock control and customer service.

The role requires hands-on management, a proactive sales mindset, and the ability to deliver local marketing initiatives.

Qualifications

• Experience in retail management or a similar customer-facing sales environment.
• Commercial mindset with experience managing sales targets, KPIs and profitability.
• Strong leadership and ability to motivate and develop a team.
• Excellent customer service and communication, with ability to build trade and retail relationships.
• Proactive approach to sales, marketing and growth opportunities.
• Good IT skills, particularly Microsoft Excel; SAP experience advantageous.
• Understanding of digital sales and e-commerce beneficial.
• Hands-on approach to handling and moving appliances.

Responsibilities

• Lead and develop a small team, driving sales targets, KPIs and margins.
• Build relationships with trade customers and the public to generate new business.
• Manage the outlet’s P&L, budgets, pricing and operating costs.
• Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing.
• Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently.
• Support customers with product demonstrations, sales inquiries and loading appliances.
• Deliver local marketing and promotional activities to increase awareness and sales.
• Maintain legal compliance, accurate records and health and safety standards.

Skills

Retail management

Sales targets

Customer service

Leadership

Communication skills

Digital sales

Tools

SAP

CRM systems

POS systems

Job description

Hotpoint Factory Outlet Gateshead is seeking a commercially minded Retail Manager to lead the outlet, drive sales, manage stock and run daily operations. You will oversee a small team, build relationships with trade customers and the public, and ensure profitability through effective pricing, stock control and customer service.

The role requires hands-on management, a proactive sales mindset, and the ability to deliver local marketing initiatives.