Outlet Retail Manager: Lead, Grow Sales & Team

Vero HR Limited; Gateshead; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days’ annual leave + bank holidays

Pension plan

Life assurance at twice annual salary

Product discounts

High street discounts

Virtual GP service

Employee assistance programme

Job summary

Vero HR Limited is recruiting a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. You will own the day-to-day operations, drive sales growth, manage stock and profitability, and lead a small team.

The role requires retail experience, strong leadership, and a proactive approach to sales and marketing. SAP and Excel knowledge is advantageous, with a focus on delivering excellent customer service for both trade and public customers.

Qualifications

• Experience in retail management or similar customer-facing sales environment.
• Commercial mindset with experience managing sales targets, KPIs and profitability.
• Strong leadership skills and ability to motivate and develop a team.
• Excellent customer service and communication skills, with ability to build trade and retail relationships.
• Proactive approach to sales, marketing and identifying growth opportunities.
• Good IT skills, particularly Microsoft Excel; SAP experience is advantageous.
• Understanding of digital sales and e-commerce would be beneficial.

Responsibilities

• Lead and develop a small team, driving sales targets, KPIs and margins.
• Build relationships with trade customers and the public to generate new business.
• Manage the outlet's P&L, budgets, pricing and operating costs.
• Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing.
• Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently.
• Support customers with product demonstrations, sales enquiries and loading appliances.
• Deliver local marketing and promotional activities to increase awareness and sales.
• Maintain legal compliance, accurate records and health and safety standards.

Skills

Retail management

Sales targets/KPIs

Leadership

Customer service

Sales & marketing

Digital sales

Hands-on selling

Tools

SAP

Excel

Job description

Vero HR Limited is recruiting a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. You will own the day-to-day operations, drive sales growth, manage stock and profitability, and lead a small team.

The role requires retail experience, strong leadership, and a proactive approach to sales and marketing. SAP and Excel knowledge is advantageous, with a focus on delivering excellent customer service for both trade and public customers.