Retail Order Processor

Applied Nutrition plc; Knowsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Applied Nutrition plc in the United Kingdom is seeking a dedicated Sales Administration Assistant to support order processing and customer queries in a full-time, office-based role. You will coordinate with warehouse and account teams to ensure timely dispatch, review orders for completeness and pricing, and keep accurate records of orders, invoices and shipping details.

The ideal candidate has proven experience in sales administration or administrative roles, strong IT and MS Office skills,

Qualifications

• Proven experience in sales administration or administrative roles, preferably in retail or logistics sectors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal, in English.
• Good IT skills and computer literacy to navigate various programmes efficiently.
• Ability to work independently with good time management skills.
• Customer service orientation with a professional attitude towards clients and colleagues.
• Prior experience using computerised order processing systems is desirable but not essential.
• Organisational skills that ensure accuracy and attention to detail in all tasks.

Responsibilities

• Process customer orders accurately using internal systems.
• Review orders for completeness, pricing, and product availability.
• Coordinate with warehouse and account teams to ensure timely dispatch.
• Update customers on order status, delays, or discrepancies when required.
• Maintain accurate records of orders, invoices, and shipping information.
• Resolve order-related issues and elevate where necessary.
• Ensure compliance with company procedures and service standards.

Skills

Sales administration

Organization

Communication

Time management

Customer service

Independence

Tools

Microsoft Office

CRM software

Job description

Working Pattern: Full time, Monday to Friday – 9am-5pm, Office Based.

Overview

Applied Nutrition is Europe’s fastest-growing lifestyle and sports nutrition company. We formulate and produce lifestyle and sports nutrition supplements, grab and go snacks, energy drinks for professional athletes, fitness enthusiasts and the gym lifestyle community. We also produce pharmaceutical-grade health, wellbeing and beauty nutrition products.

Key Responsibilities

• Process customer orders accurately and efficiently using internal systems
• Review orders for completeness, pricing, and product availability
• Coordinate with warehouse, account managers, all relevant teams to ensure timely dispatch
• Update customers on order status, delays, or discrepancies when required
• Maintain accurate records of orders, invoices, and shipping information
• Resolve order-related issues and elevate where necessary
• Ensure compliance with company procedures and service standards

Requirements

• Proven experience in sales administration or administrative roles, preferably within retail or logistics sectors
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software
• Strong organisational skills with the ability to manage multiple tasks effectively
• Excellent communication skills, both written and verbal, in English
• Good IT skills and computer literacy to navigate various programmes efficiently
• Ability to work independently with good time management skills
• Customer service orientation with a professional attitude towards clients and colleagues
• Prior experience using computerised order processing systems is desirable but not essential
• Organisational skills that ensure accuracy and attention to detail in all tasks