Retail Optical Assistant

VISION EXPRESS; Crewe; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in eyewear retail is seeking a Retail Optical Assistant to provide exceptional customer service. In this role, you'll assist customers in selecting eyewear, perform frame adjustments, and handle administrative tasks. You'll be a vital part of helping customers enhance their vision and lifestyle. The company offers a supportive environment with opportunities for flexible working arrangements and a range of attractive perks, including annual leave, bonuses, and health benefits. Join a team dedicated to making a positive impact on customers' visual experiences.

Benefits

Sales and performance-based bonus

Pension scheme

Life assurance (2x basic salary)

Free eyewear annually

Discounts for friends and family

33 days annual leave

Flexible health benefits

Employee Assistance Program

Flexible lifestyle benefits

Opportunities for peer-to-peer collaboration

Qualifications

• Excellent customer service skills with personalized assistance.
• Ability to communicate technical terms in an understandable way.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Handle administrative tasks like scheduling appointments and processing payments.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Sales Skills

Job description

Role Overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries on the phone, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave satisfied, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping customers 'See More and Be More' by providing tailored and effective service to maximize their visual potential and enhance their lifestyle.

Although the hours for this role are advertised, we are open to discussing flexible working options to suit your needs, whether that's around the school run or a compressed week.

Who Are We?

We are Vision Express, with over 550 stores across the UK and Ireland. Whether you want to work in a busy city centre flagship, a smaller village store, or a coastal location, we aim to find the perfect fit for you.

We are part of the EssilorLuxottica family, the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, Oliver Peoples, and over 20 other prestigious licensed brands.

Who Is the Perfect Candidate?

• Provide excellent customer service with personalized assistance
• Build rapport and communicate effectively, translating technical terms into understandable language
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work well as part of a team across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Keep the store organized and visually appealing, following marketing guidelines

Additional Information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life assurance (2x your basic salary)
• Free eyewear annually, with eligibility from day one
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits like Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes
• And much more!