Retail Optical Assistant

Vision Express; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen in der Augenoptik sucht einen engagierten Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und exzellenten Kundenservice bietet. In dieser spannenden Rolle werden Sie nicht nur für die Anpassung und Reparatur von Brillen verantwortlich sein, sondern auch für die Durchführung von Voruntersuchungen. Sie werden in einem dynamischen Umfeld arbeiten, das flexible Arbeitszeiten bietet, um Ihre Bedürfnisse zu berücksichtigen. Wenn Sie eine Leidenschaft für Kundenservice und optische Produkte haben, ist dies die perfekte Gelegenheit für Sie!

Benefits

Verkaufs- und leistungsbasierte Boni

Pensionsplan

Lebensversicherung (2x Ihr Grundgehalt)

Jährliche kostenlose Brillen

Mitarbeiterrabatte für Freunde und Familie

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Mitarbeiterhilfe-Programm

Lifestyle-Vorteile wie Gymflex und Dining Cards

Qualifications

• Erfahrung im Kundenservice und im Umgang mit Kundenbedürfnissen.
• Fähigkeit, in einem schnelllebigen Einzelhandelsumfeld zu arbeiten.

Responsibilities

• Hilfe bei der Auswahl von Brillen und Anpassung der Fassungen.
• Durchführung administrativer Aufgaben wie Terminplanung und Zahlungsabwicklung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Teamarbeit

Druckbewältigung

Kenntnisse über optische Produkte

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and potentially conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your main goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.

We are open to discussing flexible working hours to suit your preferences, whether fitting around school runs or working a compressed week.

Who are we?

With over 550 stores across the UK and Ireland, Vision Express offers diverse work environments, from city centre flagship stores to smaller village or coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we are home to renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns
• Communicate effectively and build rapport, translating professional terminology into understandable language
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail
• Work collaboratively with store colleagues
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Maintain an organized and appealing store environment in line with marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic annual salary)
• Annual free eyewear (eligibility from day one)
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Confidential Employee Assistance Program for support on various issues
• 33 days of annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional Life Cover, Critical Illness, and Dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and bicycle schemes
• And much more!