Retail Optical Assistant

Vision Express; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und hervorragenden Kundenservice bietet. In dieser spannenden Rolle helfen Sie, die Bedürfnisse der Kunden zu erfüllen, indem Sie maßgeschneiderte Lösungen anbieten und sicherstellen, dass sie mit ihrer Auswahl zufrieden sind. Sie werden Teil eines dynamischen Teams in einem schnelllebigen Einzelhandelsumfeld, das sich der Verbesserung der visuellen Lebensqualität der Kunden widmet. Diese Position bietet flexible Arbeitszeiten und zahlreiche Vorteile, um Ihre Karriere zu fördern und Ihre Lebensqualität zu verbessern.

Benefits

Verkaufs- und leistungsbasierte Boni

Pensionsplan

Lebensversicherung (2x Grundgehalt)

Jährliche kostenlose Brille ab dem ersten Tag

Rabatte für Freunde und Familie

33 Tage Jahresurlaub, steigend mit der Dienstzeit

Flexible Gesundheitsleistungen

Betriebliche Gemeinschaftsinitiativen

Flexible Lifestyle-Vorteile

Mitarbeiterunterstützungsprogramm

Qualifications

• Exzellente, personalisierte Kundenbetreuung mit Fokus auf Bedürfnisse.
• Pflege von Kundenakten und Rezepten mit großer Genauigkeit.

Responsibilities

• Hilfe bei der Auswahl von Brillen und Durchführung von Anpassungen.
• Vorbereitung und Durchführung von Voruntersuchungen sowie administrativen Aufgaben.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Teamarbeit

Wissen über optische Produkte

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding eyewear that meets their needs, help with frame adjustments, repairs, and fittings, and perform pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting phone queries, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

We are open to flexible working hours. If you are interested, please share your preferred working week, whether it’s to fit around the school run or a compressed schedule. We look forward to discussing flexible options with you.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of working environments from city centre flagship stores to smaller village or coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we are home to well-known brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing needs and concerns effectively.
• Build rapport and communicate clearly, translating professional terminology into understandable language for customers.
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
• Work effectively as part of a team across the store.
• Handle challenging situations and work under pressure in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Have knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets.
• Organize and maintain the store’s appearance, keeping it tidy and stocked according to marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Annual free eyewear from day one
• Opportunities to participate in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits like Gymflex, dining cards, discounted travel insurance, experience days, and bicycle schemes
• And much more!