Retail Optical Assistant

Vision Express; Lichfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und exzellenten Kundenservice bietet. In dieser Rolle sind Sie für Rahmenanpassungen, Reparaturen und die Verwaltung von Kundenanfragen verantwortlich. Sie tragen zur Mission bei, Kunden zu helfen, ihr volles visuelles Potenzial auszuschöpfen. Das Unternehmen bietet flexible Arbeitsoptionen und zahlreiche Vorteile, darunter jährliche Freigewährung von Brillen, leistungsbasierte Boni und ein umfassendes Gesundheitsprogramm. Wenn Sie eine Leidenschaft für Kundenservice und optische Produkte haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Lebensversicherung (2x Ihr Grundgehalt)

Jährliche kostenlose Brillen

Pensionsplan

Mitarbeiterrabatte für Freunde und Familie

33 Tage Urlaub, steigend mit der Betriebszugehörigkeit

Flexible Gesundheitsleistungen

Vertrauliches Mitarbeiterhilfeprogramm

Veranstaltungen für persönliche Entwicklung

Flexibles Lebensstil-Benefit-Programm

Qualifications

• Exzellente, personalisierte Kundenbetreuung mit Fokus auf individuelle Bedürfnisse.
• Präzise Pflege von Kundenunterlagen und Rezepten mit großer Detailgenauigkeit.

Responsibilities

• Hilf Kunden bei der Auswahl von Brillen und optischen Produkten.
• Führe Rahmenanpassungen, Reparaturen und Voruntersuchungen durch.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Teamarbeit

Kenntnisse über optische Produkte

Problemlösungsfähigkeiten

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, pre-screening eye examinations, and administrative tasks such as scheduling appointments, managing customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.

Although the advertised hours are fixed, we are open to discussing flexible working options to accommodate your preferences, whether that involves hours around the school run or a compressed workweek.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of working environments from city centre flagship stores to smaller village or coastal locations. We are part of the EssilorLuxottica family, the global leader in designing, manufacturing, and distributing lenses, frames, and sunglasses. Our portfolio includes renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing customer needs and concerns effectively.
• Build rapport and communicate clearly, translating professional optical terminology into understandable language for customers.
• Maintain accurate customer records, prescriptions, and requirements with exceptional attention to detail.
• Work collaboratively with colleagues across the store.
• Handle challenging situations calmly and efficiently in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Possess knowledge of optical products and services, including frames, lenses, and contact lenses, and promote these to meet store targets.
• Maintain an organized and visually appealing store environment in line with marketing guidelines.

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic annual salary)
• Free eyewear annually from day one
• Participation in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing and collaboration
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work schemes
• And much more!