Retail Optical Assistant

VISION EXPRESS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt. In dieser Rolle werden Sie für die Anpassung, Reparatur und das Fitting von Brillen verantwortlich sein, während Sie exzellenten Kundenservice bieten. Sie werden Teil eines dynamischen Teams, das sich der Mission verschrieben hat, Kunden zu helfen, ihr visuelles Potenzial zu maximieren. Flexible Arbeitszeiten und zahlreiche Vorteile machen diese Position besonders attraktiv. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Leistungsbasierte Boni

Pensionsplan und Lebensversicherung

Jährliche kostenlose Brillen

Rabatte für Freunde und Familie

Vertrauliches Mitarbeiterhilfeprogramm

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Lebensstilvorteile wie Gymflex

Möglichkeiten zur Gemeinschaftsengagement

Reiseversicherung

Qualifications

• Exzellente, personalisierte Kundenbetreuung und Adressierung von Kundenbedürfnissen.
• Aufbau von Beziehungen und effektive Kommunikation mit Kunden.

Responsibilities

• Hilf Kunden bei der Auswahl von Brillen und Anpassungen.
• Verwaltung von Terminplanungen und Bearbeitung von Kundenanfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Teamarbeit

Stressmanagement

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist customers in finding and selecting eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, pre-screening eye examinations, and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by providing tailored, effective service to maximize their visual potential and enhance their lifestyles.

We offer flexible working hours to suit your preferences, whether around school runs or a compressed week—discussing options with you further.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of working environments from city centres to coastal locations. As part of the EssilorLuxottica family, we are connected to a global leader in lenses, frames, and sunglasses, including brands like Ray-Ban, Oakley, Costa, and Vogue Eyewear.

Who is the perfect candidate?

• Provide excellent, personalized customer service and address customer needs and concerns.
• Build rapport and communicate effectively, translating professional terminology into understandable language.
• Maintain accurate customer records, prescriptions, and requirements with attention to detail.
• Work collaboratively with store colleagues.
• Handle high-pressure situations in a fast-paced retail environment confidently.
• Be passionate, driven, and enthusiastic.
• Understand our optical products and services, and promote them to meet store targets.
• Maintain an organized and appealing store environment in line with marketing guidelines.

Additional information:

• Performance-based bonuses and incentives
• Pension scheme and life assurance (2x salary)
• Annual free eyewear from day one
• Participation in the OneSight Foundation
• Discounts for friends and family
• Confidential Employee Assistance Program
• 33 days annual leave, increasing with service, with buy/sell options
• Flexible health benefits including Cash Plan, additional cover, and dental plans
• Opportunities for community engagement and knowledge sharing
• Lifestyle benefits like Gymflex, dining cards, travel insurance, experience days, and cycling schemes