Retail Optical Assistant

Vision Express; Berkhamsted; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht einen engagierten Retail Optical Assistant, der Kunden bei der Auswahl und Anpassung von Brillen unterstützt. In dieser Rolle werden Sie eine Schlüsselrolle in der Bereitstellung eines hervorragenden Kundenservice spielen und sicherstellen, dass die Kunden mit einer optimalen Sicht und einem positiven Erlebnis den Laden verlassen. Mit flexiblen Arbeitszeiten und zahlreichen Vorteilen, einschließlich jährlicher kostenloser Brillen, ist dies eine großartige Gelegenheit für jemanden, der in einem dynamischen Umfeld arbeiten möchte und eine Leidenschaft für die Augenoptik hat.

Benefits

Verkaufs- und leistungsbasierter Bonus

Pensionsplan

Lebensversicherung - 2 x Ihr Grundgehalt

Jährliche kostenlose Brillen

Mitarbeiterhilfeprogramm

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Flexible Lebensstilvorteile

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und die Fähigkeit, personalisierte Unterstützung zu bieten.
• Aufmerksamkeit für Details zur genauen Pflege von Kundenunterlagen.

Responsibilities

• Kunden bei der Auswahl von Brillen helfen und Anpassungen vornehmen.
• Voruntersuchungen durchführen und administrative Aufgaben erledigen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Teamarbeit

Druckbewältigung

Produktkenntnis

Job description

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Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Flexible working hours

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
• Great communication and rapport-building skills to translate professional terminology into language understandable to patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
• Ability to work as part of a team, with colleagues across the whole store.
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive, and enthusiasm.
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
• Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Additional benefits

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2 x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Program offering confidential support and advice on everything from financial support to personal issues
• 33 days annual leave, increasing with your length of service, plus the option to buy or sell holiday
• Flexible health-related benefits, such as Health Cash Plan, Additional Life Cover, Critical Illness Cover, and Dental Plan
• Opportunities to join a company-wide community with peer-to-peer knowledge sharing and collaboration through our internal channels
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and discounted bicycles through our Cycle to Work Scheme
• And much more!

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Retail