Retail Optical Assistant

Vision Express; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Retail Optical Assistant to provide exceptional customer service and assist clients in selecting eyewear that meets their needs. This role involves frame adjustments, pre-screening eye examinations, and various administrative tasks. The ideal candidate will possess strong communication skills and a passion for helping customers enhance their visual experience. With opportunities for flexible working hours, this position is perfect for those looking to balance work and personal commitments while being part of a supportive team environment.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance - 2x annual salary

Free eyewear annually

Employee Assistance Program

33 days annual leave

Flexible health benefits

Discounts for friends and family

Flexible lifestyle benefits

Opportunities for community involvement

Qualifications

• Ability to provide excellent customer service and personalised assistance.
• Exceptional attention to detail in maintaining accurate customer records.

Responsibilities

• Assist customers in selecting eyewear and perform frame adjustments.
• Handle administrative tasks such as scheduling appointments and processing payments.

Skills

Customer Service

Communication Skills

Attention to Detail

Team Collaboration

Optical Knowledge

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to give personalised assistance and address customer needs and concerns.
• Great communication and rapport-building skills to translate professional terminology into language understandable to patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
• Ability to work as part of a team, collaborating with colleagues across the store.
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive, and enthusiasm.
• Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to help achieve store targets.
• Maintain the store's look and feel, keeping it organised and stocked, in line with marketing guidance.

Additional information

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2x your basic annual salary
• Free eyewear annually from day one of joining
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Employee Assistance Program for confidential support and advice
• 33 days annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for community involvement and internal knowledge sharing
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and Cycle to Work Scheme
• And much more!