Retail Optical Assistant

VISION EXPRESS; Epsom; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und dabei exzellenten Kundenservice bietet. In dieser Rolle sind Sie verantwortlich für Anpassungen, Reparaturen und die Durchführung von Voruntersuchungen. Flexible Arbeitszeiten und ein unterstützendes Teamumfeld bieten Ihnen die Möglichkeit, Ihre Karriere in der Augenoptik zu entwickeln. Profitieren Sie von attraktiven Leistungen, darunter ein leistungsabhängiger Bonus, jährliche kostenlose Brillen und umfassende Gesundheitsleistungen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Leistungsabhängiger Bonus

Pensionsplan

Kostenlose Brillen

Mitarbeiterrabatte

33 Tage Urlaub

Flexible Gesundheitsleistungen

Mitarbeiterhilfeprogramm

Gemeinschaftsengagement

Lifestyle-Vorteile

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• Erfahrung im Kundenservice und Fähigkeit, auf individuelle Bedürfnisse einzugehen.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten und Herausforderungen zu meistern.

Responsibilities

• Unterstützung der Kunden bei der Auswahl von Brillen und Durchführung von Anpassungen.
• Verwaltung von Kundenanfragen und administrativen Aufgaben.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailgenauigkeit

Teamarbeit

Druckbewältigung

Produktkenntnisse

Job description

Role overview As a Retail Optical Assistant at Vision Express, you'll assist customers in finding eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and performing pre-screening eye examinations. You'll also handle administrative tasks such as scheduling, managing customer queries via phone, and processing payments.

Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by delivering tailored service to maximize their visual potential and enhance their lifestyles.

We offer flexible working hours to fit your lifestyle, whether around school runs or a compressed week. We are keen to discuss your ideal working schedule.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica family, we are part of a global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.

Who is the perfect candidate?

• Provide excellent, personalized customer service and address customer needs and concerns.
• Communicate effectively, translating professional terminology into understandable language.
• Maintain accurate customer records, prescriptions, and requirements with attention to detail.
• Work well as part of a team across the store.
• Handle pressure and challenging situations in a fast-paced retail environment.
• Show confidence, passion, drive, and enthusiasm.
• Understand our optical products and services, and promote them to meet store targets.
• Maintain an organized and appealing store environment in line with marketing guidelines.

Additional information

• Performance-based bonus and incentives
• Pension scheme and Life Assurance (2x salary)
• Annual free eyewear from day one
• Participation in the OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program
• 33 days annual leave, with options to buy or sell days
• Flexible health benefits including Cash Plan, additional life cover, critical illness, and dental
• Opportunities for community engagement and peer collaboration
• Lifestyle benefits like Gymflex, Dining Cards, discounted travel insurance, Experience Days, and Cycle to Work Scheme
• And much more!