Retail Optical Assistant

Vision Express; Portsmouth, Broadstairs, Andover, Taunton, Epsom; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Retail Optical Assistant, der Kunden bei der Auswahl von Brillen unterstützt und exzellenten Kundenservice bietet. In dieser Rolle sind Sie dafür verantwortlich, sicherzustellen, dass die Kunden mit ihren Sehhilfen zufrieden sind und ihre Bedürfnisse erfüllt werden. Sie werden in einem dynamischen Einzelhandelsumfeld arbeiten, in dem Teamarbeit und Kommunikation entscheidend sind. Mit flexiblen Arbeitsoptionen und einer Vielzahl von Vorteilen bietet diese Position die Möglichkeit, in einer unterstützenden und einladenden Umgebung zu arbeiten, die auf das Wohlbefinden der Mitarbeiter Wert legt.

Benefits

Verkauf und leistungsbasierte Boni

Pensionsplan

Lebensversicherung (2x Jahresgehalt)

Jährliche kostenlose Brillen für berechtigte Mitarbeiter

Mitarbeiterrabatte für Freunde und Familie

33 Tage Jahresurlaub

Flexible Gesundheitsleistungen

Mitarbeiterunterstützungsprogramm

Flexible Lebensstilvorteile

Teilnahme an Gemeinschaftsinitiativen

Qualifications

• Erfahrung im Kundenservice und Verkauf in einem Einzelhandelsumfeld.
• Fähigkeit, klare Kommunikation und Verständnis für Kundenbedürfnisse zu zeigen.

Responsibilities

• Unterstützung der Kunden bei der Auswahl von Brillen und Anpassungen.
• Durchführung von Voruntersuchungen und Verwaltung von Terminen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Aufmerksamkeit für Details

Verkaufskompetenz

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in selecting eyewear that meets their needs, help with frame adjustments, repairs, and fittings, and perform pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.

We are open to flexible working options. If this sounds like the role for you, tell us about your ideal working week—whether it’s hours to fit around the school run or a compressed week—we’re happy to discuss.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering a variety of locations from busy city centres to coastal and village stores. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we feature renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns
• Build rapport and communicate clearly, translating professional terminology into understandable language for customers
• Maintain accurate customer records, prescriptions, and requirements with attention to detail
• Work effectively as part of a team across the store
• Handle challenging situations calmly in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Understand our optical products and services, including frames, lenses, and contact lenses, and promote them to meet store targets
• Organize and maintain the store’s appearance, keeping it inviting and well-stocked in line with marketing guidelines

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life assurance (2x your annual salary)
• Annual free eyewear for eligible staff from day one
• Opportunities to participate in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Confidential support via Employee Assistance Program
• 33 days annual leave, increasing with service, with options to buy or sell holiday
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Participation in company-wide community and knowledge-sharing initiatives
• Flexible lifestyle benefits such as Gymflex, dining cards, travel insurance discounts, experience days, and bicycle schemes
• And much more!