Retail Optical Assistant

Vision Express; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Retail Optical Assistant, where your passion for customer service will shine. In this exciting role, you will assist customers in finding the perfect eyewear, ensuring their vision needs are met while delivering personalized service. You'll thrive in a dynamic retail environment, contributing to a mission that empowers customers to 'See More and Be More'. With opportunities for flexible working and a supportive team, this position offers a chance to grow within a well-respected brand that values your contributions.

Benefits

Sales and performance-based bonuses

Pension scheme

Life Assurance (2x your basic salary)

Annual free eyewear for eligible employees

Flexible health benefits

33 days of annual leave

Employee Assistance Program

Discounts for friends and family

Flexible lifestyle benefits

Opportunities for knowledge sharing

Qualifications

• Excellent customer service skills with a focus on individual needs.
• Ability to communicate effectively and maintain accurate records.

Responsibilities

• Assist customers in selecting eyewear and conduct fittings.
• Handle administrative tasks and support customer queries.

Skills

Customer Service

Communication Skills

Attention to Detail

Knowledge of Optical Products

Team Collaboration

Ability to Handle Pressure

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and potentially conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.

Your main goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to maximize their visual potential and enhance their lifestyles.

Although the advertised hours are fixed, we are open to discussing flexible working options to suit your preferences, whether that involves hours around the school run or a compressed week.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from busy city centre flagship stores to smaller village or coastal locations. As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we house renowned brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.

Who is the perfect candidate?

• Provide excellent, personalized customer service, addressing individual needs and concerns
• Communicate effectively, translating professional terminology into understandable language for customers
• Maintain accurate customer records, prescriptions, and requirements with great attention to detail
• Work collaboratively with colleagues across the store
• Handle pressure and challenging situations in a fast-paced retail environment
• Show confidence, passion, drive, and enthusiasm
• Have knowledge of optical products and services, and promote them to meet store targets
• Organize and maintain the store’s appearance, keeping it attractive and well-stocked according to marketing guidance

Additional information

• Sales and performance-based bonuses
• Targeted incentives
• Pension scheme
• Life Assurance (2x your basic salary)
• Annual free eyewear for eligible employees
• Participation in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family throughout the year
• Confidential Employee Assistance Program
• 33 days of annual leave, increasing with service, with holiday buy/sell options
• Flexible health benefits, including Health Cash Plan, additional life cover, critical illness, and dental plans
• Opportunities for peer-to-peer knowledge sharing within a company-wide community
• Flexible lifestyle benefits such as Gymflex, Dining Cards, discounted travel insurance, Experience Days, and bicycle schemes
• And much more!