Retail Operations Supervisor (Hiring Immediately)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 36,000 - 45,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Operations Supervisor in Stoke-on-Trent. This role involves managing store operations, leading a team, and ensuring excellent customer service. The position offers a competitive salary, generous benefits, and opportunities for career growth in a supportive environment.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Ongoing training

Enhanced family leave

Additional perks

Qualifications

• Experience leading and developing a team in a fast-paced environment.
• Excellent communication skills.
• Strong time management, delegation, and problem-solving skills.

Responsibilities

• Manage cash processes and monitor stock integrity.
• Lead and motivate the team, ensuring compliance with Health and Safety laws.
• Provide excellent customer service and handle queries.

Skills

Leadership

Communication

Time Management

Problem Solving

Customer Service

Job description

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Retail Operations Supervisor (Hiring Immediately), Stoke-on-Trent

Client: Lidl

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

Summary
£36,000 - £44,500 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders. Just like you.
As a Deputy Store Manager at Lidl, you’ll be calm and collected, engaging both on the shop floor and behind the scenes. Your responsibilities will include managing cash processes, monitoring stock integrity, inspiring colleagues, and taking ownership of the store in the absence of the Store Manager. You will enjoy significant responsibilities while leading by example and supporting your team.
In return, we offer a competitive salary aligned with our pay structures and a generous benefits package supporting your well-being and personal life. We are committed to supporting your career growth through ongoing training and development opportunities.
What you'll do
- Set a positive example for the team and customers
- Independently manage the store in the absence of the Store Manager
- Lead and motivate the team using our Leadership & Company Principles
- Check and manage deliveries, oversee the till area, and monitor KPIs
- Provide excellent customer service and handle queries
- Ensure compliance with Health and Safety laws and standards
What you'll need
- Experience leading and developing a team in a fast-paced environment
- Excellent communication skills
- Strong time management, delegation, and problem-solving skills
- Confidence to support your team during shifts
- Pride in delivering outstanding customer service
- Ability to monitor and improve KPIs
What you'll receive
- 30-35 days holiday (pro rata)
- 10% in-store discount
- Pension scheme
- Ongoing training
- Enhanced family leave
- Additional perks
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to grow in a fair, respectful, and inclusive environment.
If you're ready to make a difference and advance your career, apply now. Employment is conditional upon satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.