Retail Operations Manager (Food)

ISS Facility Services UK; West Midlands Combined Authority; On-site; USD 53,533 - 93,683; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to oversee food service and retail standards across multiple healthcare sites. This role demands a hands-on leader who excels in a fast-paced environment, driving operational efficiency and customer satisfaction. With a focus on compliance and continuous improvement, you'll lead site teams, manage budgets, and implement service enhancements. Join a company that values diversity and inclusivity, offering you a chance to grow and make a significant impact in the workplace. This is your opportunity to thrive in a dynamic role where your leadership will shine.

Qualifications

• Proven experience in managing multi-site retail or food operations.
• Strong commercial acumen with effective cost management skills.

Responsibilities

• Manage daily food service and retail operations across multiple sites.
• Ensure compliance with health, safety, and quality standards.

Skills

Leadership

Commercial Acumen

Problem-Solving

Health and Safety Compliance

Customer Service Excellence

Job description

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Recruitment Partner on behalf of ISS Facility Services UK at Omni RMS | Workplace, Soft Services and Hospitality/ Catering / Food Management

Retail Operations Manager

Location: Midlands and the North

Hours of work: 40

Contract Type: Permanent

The Retail Operations Manager is responsible for delivering high-quality food service and retail standards across multiple healthcare sites.

This role ensures operational consistency, overseeing daily management, financial performance, and customer satisfaction while maintaining strict compliance with health and safety regulations.

Job Description

Leading and developing site teams, the Retail Operations Manager plays a key role in driving efficiency and profitability, supporting new site mobilisation, and ensuring adherence to company policies and industry standards.

This role also requires close collaboration with cross-functional teams to continuously enhance operational performance.

With a strong focus on cost optimisation, service excellence, and continuous improvement, this is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Manage daily food service or retail operations, ensuring high standards and customer satisfaction.
• Enforce food safety, health, and quality compliance in a healthcare environment.
• Oversee budgets, P&L, and cost control to maximise profitability while maintaining service quality.
• Recruit, develop, and retain talent, fostering a high-performance culture.
• Enhance customer experience by implementing service improvements based on feedback.
• Collaborate with diverse teams to align site operations with company goals.
• Proactively manage multiple sites, prioritising tasks and solving operational challenges efficiently.

Professional and Personal Competencies/Qualifications

• Proven experience managing multi-site retail or food operations, preferably in fast-paced or healthcare environments.
• Strong commercial acumen with the ability to manage costs, optimise P&L, and achieve financial targets.
• Effective leader with a coaching mindset, ensuring team development while maintaining accountability.
• Confident in health and safety compliance, food quality standards, and operational best practices.
• Strong problem-solving skills to address operational challenges proactively.
• Flexible and mobile, willing to travel across multiple sites to support teams effectively.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Industries
• Facilities Services and Food and Beverage Services