Operations Manager

One Retail

England

On-site

GBP 50,000 - 70,000

Full time

14 days+

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Job summary

A major retail firm is seeking an Operations Manager to lead operations across a diverse portfolio of retail and foodservice outlets in Southern England. The ideal candidate will drive growth, ensure compliance, and develop talent within their teams. Responsibilities include shaping strategy, managing costs, and enhancing customer experience. This full-time role offers a competitive salary of up to £60,000 depending on experience and is focused on creating a high-performing culture.

Qualifications

Mid-Senior level experience required.
Full-time commitment needed.
Experience in food and beverage retail is a plus.

Responsibilities

Lead operations across retail and foodservice outlets.
Drive performance and embed a people-first culture.
Ensure compliance and high operational standards.

Skills

Inspirational leadership

Coaching

Stakeholder management

Problem solving

Customer-centric mindset

Commercial acumen

Job description

Direct message the job poster from One Retail

Resourcing Partner - One Retail @ Compass Group UK & Ireland

Operations Manager – One Retail – Compass Group

Up to £60,000 per annum depending on experience | Covering South / South West of England

Exciting opportunity to lead operations across a diverse portfolio of retail and foodservice outlets, where your industry expertise will make a real impact.

Role Purpose

At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, innovation, and trusted partnerships. As Operations Manager, you will be accountable for the success of your region, driving growth across multiple contracts and brands. Through inspirational leadership, you will empower your teams to deliver operational excellence and create a high-performing culture that places people, customers, and profitability at the core of everything we do.

Key Responsibilities

Shape and influence the people strategy to drive performance and embed a people-first culture across your region.
Inspire and lead Managers through coaching, development, and empowerment.
Build and deliver a robust talent pipeline, ensuring succession plans are in place and future leaders are developed.
Champion an exceptional customer journey, role-modelling service excellence and embedding this across all sites.
Ensure safe and legal compliance, supporting your teams to engage effectively with central functions and maintain high standards.
Drive commercial performance by identifying opportunities for growth, adapting to customer needs, and maximising sales.
Monitor performance against agreed targets and service levels, positioning One Retail as a trusted and valuable partner.
Manage costs efficiently and shape annual budgets to deliver profit and productivity targets.
Analyse data effectively, translating insights into clear actions and mentoring your teams to do the same.
Foster a sales-driven culture, with strong operational standards, product knowledge, and a focus on continuous improvement.
Influence and collaborate effectively with stakeholders to drive decisions that balance customer experience and business profitability.
Inspirational leader and role model
Effective coach and mentor
Strong business planning and commercial acumen
Problem solving and decision-making ability
Customer-centric mindset with passion for service excellence
Skilled in stakeholder and partnership management
High integrity and trust, able to hold challenging conversations at all levels
Future-focused, with the ability to balance short, medium, and long-term priorities
Embodies Compass values and behaviours at all times