Retail Supervisor

Iss; England; On-site; GBP 23,000 - 29,000; Full time

Job summary

ISS is seeking a Hospital Dining Supervisor to lead the daily operation of our hospital restaurant and café areas. You will inspire a front-of-house team, ensure excellent customer service, and uphold high standards of cleanliness, food safety and operational efficiency.

In this role you’ll manage staffing, assist with stock and cash handling, and support the Retail Manager to meet service objectives. Weekend and bank holiday work may be required.

Qualifications

• Previous supervisory experience in hospitality, catering, retail or food service.
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Solid organisational and problem-solving capabilities.
• Knowledge of food safety, hygiene and health & safety requirements.

Responsibilities

• Supervise daily operation of hospital restaurant and cafe areas.
• Lead, motivate and support front-of-house team members.
• Ensure excellent customer service at all times.
• Manage staffing levels and allocate duties during service periods.
• Support stock control, ordering and waste management activities.
• Monitor food quality, hygiene standards and health & safety compliance.
• Handle customer enquiries and resolve issues professionally.
• Assist with cash handling, till operations and sales monitoring.
• Support Retail Manager in achieving operational and service objectives.

Skills

Supervisory experience

Leadership

Customer service

Communication

Problem-solving

Food safety knowledge

Flexible hours

Job description

Job Description

In this role, you'll lead by example, supporting your team to deliver outstanding service while ensuring high standards of food safety, cleanliness, and operational efficiency. Working within a hospital environment, you'll help create a welcoming space for visitors, patients, staff, and contractors alike.

Key Responsibilities

• Supervising the daily operation of the hospital restaurant and café areas.
• Leading, motivating, and supporting front-of-house team members.
• Ensuring excellent customer service is delivered at all times.
• Managing staffing levels and allocating duties throughout service periods.
• Supporting stock control, ordering, and waste management activities.
• Monitoring food quality, hygiene standards, and health & safety compliance.
• Handling customer enquiries and resolving issues professionally.
• Assisting with cash handling, till operations, and sales performance monitoring.
• Supporting the Retail Manager in achieving operational and service objectives.

Professional and Personal Competencies/Qualifications

• Previous supervisory experience within hospitality, catering, retail, or a customer-focused food service environment.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Good organisational and problem-solving skills.
• Knowledge of food safety, hygiene, and health & safety requirements.
• A flexible approach to working hours, including weekends and bank holidays when required.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

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ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.