Retail Operations Manager

MacGregor Black; Leeds; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Operations Manager to oversee multiple convenience store locations. The ideal candidate will lead teams, manage financial performance, and ensure compliance with safety standards, all while thriving in a fast-paced environment. This role offers a competitive salary, performance-based bonuses, and various benefits including a company vehicle and employee discounts.

Benefits

Competitive salary and performance-based bonuses

Company vehicle

Laptop and phone

Employee discount

Qualifications

• Proven multi-site retail management experience.
• Strong understanding of food safety and compliance regulations.
• HR experience is highly desirable.

Responsibilities

• Lead and support multiple retail sites for operational excellence.
• Take full ownership of store P&L and budgets.
• Conduct regular site visits and audits.

Skills

Leadership

People Management

Financial Management

Operational Efficiency

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from MacGregor Black

Retail Operations Manager

Are you truly ready to lead and inspire multiple store teams in a fast-paced, ever-changing retail environment?

Can you confidently take full ownership of financial performance while ensuring every store meets the highest standards of safety and service?

Do you have the resilience, drive, and leadership to make a real impact from day one?

We are seeking a dynamic and experienced Retail Operations Manager to oversee the day-to-day performance of multiple convenience retail sites. This is a field-based role requiring a hands-on leader with a passion for retail excellence, team development, and operational efficiency. You’ll thrive in a demanding, fast-paced environment, where no two days are the same — driving commercial performance, leading high-performing teams, and ensuring the highest operational and safety standards across your area.

Key Responsibilities:

• Lead and support a portfolio of convenience retail sites to deliver operational excellence.
• Coach, mentor, and develop Store Managers to achieve KPIs and growth targets.
• Take full ownership of store P&L, budgets, and financial reporting, ensuring profitability across the area.
• Monitor compliance with food safety, health & safety regulations, and licensing requirements.
• Conduct regular site visits and audits to ensure consistent standards across all stores.
• Support the rollout of new initiatives, promotional activity, and operational changes.
• Provide guidance on HR-related issues including performance management, recruitment, and employee relations.
• Collaborate with cross-functional teams including HR, finance, and marketing to deliver strategic objectives.

What we are looking for?

• Proven multi-site retail management experience, ideally within convenience or food retail.
• Strong understanding of food safety, health & safety, and compliance regulations.
• Demonstrated ability to manage store-level P&Ls and budgets effectively.
• Field-based management experience with the ability to travel regularly.
• Confident and effective leader with excellent people management skills.
• HR experience is highly desirable (e.g., recruitment, disciplinary, absence management).
• Results-driven, commercially astute, and highly organized.

What We Offer

• A fast-paced and supportive working environment
• Competitive salary and performance-based bonuses
• Company vehicle, laptop and phone
• Employee discount and other benefits

For more information, please contact Alice Redmond today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail

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