Retail Operations Manager (Afflecks)

ENGINEERINGUK; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Manchester is seeking a Retail Operations Manager to oversee facilities and customer service at Afflecks. This role requires strong relationship-driven experience in operations, ideally from retail or hospitality. The successful candidate will ensure compliance with health and safety standards while leading a dedicated team to provide excellent service to traders and visitors. The position offers a full-time schedule with various benefits, including generous holiday allowances and a matched pension scheme.

Benefits

28 days holiday plus birthday off

24 hours volunteer time annually

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance

Up to 8% matched pension scheme

Discounts & cashback at leading retailers

Enhanced maternity/shared parental leave

Interest-free loans for passions

Qualifications

• Experience in retail, hospitality, or residential property backgrounds.
• Health & safety or facilities management experience beneficial.

Responsibilities

• Lead facilities and customer service teams at Afflecks.
• Ensure high standards of health, safety, and risk compliance.
• Maintain the building's fabric and deliver excellent service.

Skills

relationship-driven experience

health & safety

facilities management

Job description

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View more categories View less categories Sector Retail and Wholesale Role Assistant Contract Type Permanent Hours Full Time

If you know and love Manchester, you’ll know all about Afflecks, but as a recap: Afflecks is an iconic indoor market home to more than 70 incredible small, independent traders, designers, makers, creators, and retailers of all kinds.

What we’re looking for in a nutshell:

As Retail Operations Manager, you will work closely with our 70+ customers, including office tenants, lease retail tenants, hospitality providers, and traders. We are keen to see applicants with relationship-driven experience in an operations-focused role, ideally from retail, hospitality, or residential property backgrounds.

Experience in health & safety or facilities management will be beneficial.

Working hours:

This role is 40 hours per week over 5 days (usually one day off during the week and Sunday), with shifts between 7am - 7pm.

Job purpose:

The Retail Operations Manager leads the facilities and customer service teams at Afflecks and is responsible for the effective day-to-day running of the business. The role reports to the General Manager and deputizes in their absence.

They will lead the onsite team to deliver excellent service to traders and visitors, ensure high standards of health, safety, and risk compliance, and maintain the building's fabric.

For more detailed information about the day-to-day responsibilities and desired qualifications, please download the full job description from our website.

We believe that if you’re excellent to work with, you deserve excellent benefits:

• 28 days holiday plus your birthday off, with options to buy or sell holidays
• 24 hours volunteer time annually to support causes important to you
• Sabbatical of up to 12 months after five years of service
• Healthcare cash plan for medical expenses, with optional private healthcare
• Life assurance
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity/shared parental leave – 26 weeks fully paid
• Interest-free loans for passions and up to £2000 for learning new skills

Our company also supports charitable initiatives through The Oglesby Charitable Trust, which has donated over £30 million since 2001 to various causes.

We aim to respond to applications within a week. For updates, please email [e-mail].

Company

We are UK-wide commercial property specialists committed to building vibrant communities and supporting business growth. Our sustainability efforts include being the first commercial property partner to join the UK Green Building Council's Net Zero Carbon Commitment, aiming for a net zero carbon future by 2030.

We value diversity and inclusion, with active networks supporting neurodiversity, race, LGBTQIA+, and inclusive culture initiatives. We are a Disability Confident employer, with partnerships with organizations like Race Equality Matters and Restless.

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