Retail Sales & Operations Manager

apetito UK; Accrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

Apetito UK is looking for a Retail Sales and Operations Manager in Accrington. The ideal candidate will lead a team, manage costs, drive sales growth, and engage with the community, ensuring exceptional customer service. This role offers a competitive salary and various benefits, including a discretionary bonus and employer-matched pension contributions.

Benefits

Competitive salary

33 days holiday

Discretionary bonus scheme

Employer-matched pension contributions

Life assurance

Christmas vouchers

Employee discounts

Qualifications

• Proven track record in achieving sales and profitability targets.
• Leadership experience with a focus on team development and engagement.

Responsibilities

• Lead a team culture of excellent service and safety.
• Manage costs of local distribution and drive sales growth.
• Engage with local organizations and healthcare professionals.

Skills

Relationship-building

Leadership

Data analysis

Education

GCSE or equivalent in Maths and English

Job description

Join to apply for the Retail Sales & Operations Manager role at apetito UK

About the Role

We are seeking an exceptional Retail Sales and Operations Manager to lead our team in Accrington. The ideal candidate will be a proactive self-starter with a positive attitude and a passion for delivering outstanding customer service aligned with WFF’s ‘good fashioned service’ ethic. This role involves managing local relationships, driving sales growth, controlling costs, and engaging with the community.

Key Responsibilities

1. Lead by example to foster a team culture of excellent service, safety, and respect.
   • Support and empower your team to deliver exceptional customer experiences.
   • Develop team knowledge and passion for our products.
   • Create a supportive environment that prioritizes health and safety.
2. Manage Costs of Local Distribution (COLD)
   • Focus on labor, vehicle, depot, and marketing costs to meet targets.
   • Review performance regularly with the Regional Manager.
   • Implement necessary actions to stay on target.
3. Drive Sales Growth
   • Implement national campaigns and CRM activities.
   • Develop local initiatives for growth, such as sheltered housing and training programs.
4. Engage with the Community
   • Build relationships with local organizations, hospitals, and healthcare professionals.

Essential Skills and Experience

• Strong relationship-building skills with customers.
• Proven track record in achieving sales and profitability targets.
• Leadership experience with a focus on team development and engagement.
• Ability to analyze data to inform decisions.

Preferred Skills

• Experience in retail, care, hospitality, or owning a business.
• Knowledge of health & safety regulations.
• Experience with employee consultation and change management.

Qualifications

• GCSE or equivalent in Maths and English.
• UK manual driving license for at least 2 years (subject to checks).

Benefits

• Competitive salary, accredited Living Wage employer.
• 33 days holiday, with options to purchase more.
• Discretionary bonus scheme.
• Employer-matched pension contributions up to 4%.
• Life assurance, Christmas vouchers, and employee discounts.

About apetito UK

We are committed to sustainability, ethical practices, and creating an inclusive workplace. We develop health-focused products for vulnerable populations and support British farmers, aiming for Net Zero by 2040.