Retail Operations Manager (Afflecks)

Bruntwood; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in Manchester seeks a Retail Operations Manager to oversee the daily operations at Afflecks, ensuring excellent service for traders and visitors. This role involves managing facilities, health and safety compliance, and leading a dedicated team. The ideal candidate will have a background in Retail, Hospitality, or Residential Property and be passionate about creating a vibrant community hub.

Benefits

28 days holiday plus Birthday off

24 hours volunteer time annually

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance

Matched pension scheme up to 8%

Discounts & cashback at retailers

Enhanced maternity/shared parental leave

Interest-free loans for learning new skills

Qualifications

• Experience in Retail, Hospitality, or Residential Property.
• Health & safety or facilities management experience is beneficial.

Responsibilities

• Lead facilities and customer service teams at Afflecks.
• Ensure high standards of health, safety & risk compliance.
• Maintain the building's fabric and deliver service excellence.

Skills

Relationship Management

Health & Safety

Facilities Management

Job description

If you know and love Manchester, you’ll know all about Afflecks, but as a recap: Afflecks is an iconic indoor market home to more than 70 incredible small, independent traders, designers, makers, creators, and retailers of all kinds.

What we’re looking for in a nutshell:

As Retail Operations Manager, you will work closely with our 70+ customers, including office tenants, lease retail tenants, hospitality providers, and traders. We are keen to see applicants with relationship-driven experience in an operations-focused role, ideally from Retail, Hospitality, or Residential Property backgrounds.

Experience in health & safety or facilities management is beneficial.

Working hours:

This role is 40 hours per week across 5 out of 7 days (usually one day off during the week and Sunday), with shift patterns between 7am - 7pm.

Job purpose:

The Retail Operations Manager leads the facilities and customer service teams at Afflecks and is responsible for the effective day-to-day running of the business. The manager reports to the General Manager and deputizes in their absence.

They lead and collaborate with the onsite team to deliver service excellence for traders and visitors, ensure high standards of health, safety & risk compliance, and maintain the building's fabric.

Additional information:

We have attached a detailed job description on our website for more information on daily responsibilities and expectations.

Benefits:

• 28 days holiday plus your Birthday off, with options to buy & sell holidays
• 24 hours volunteer time annually to support causes important to you
• Sabbatical of up to 12 months after five years of service
• Healthcare cash plan for medical expenses, with optional private healthcare
• Life assurance
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity/shared parental leave – 26 weeks fully paid
• Interest-free loans and up to £2000 for learning new skills

We also support charitable initiatives through The Oglesby Charitable Trust, which has donated over £30m since 2001 to causes in Arts, Culture, Education, Environment, Medical Research, and Social & Health Inequality.

We aim to respond within a week of your application. If you haven't heard back by then, please email [e-mail] for an update.