Retail Operations Lead - Store Excellence

Lex; Leeds; On-site; GBP 32,000 - 52,000; Full time

Job summary

Apple Retail in Leeds invites an Operations Lead to support the Store Leadership team, ensuring operational readiness and customer-focused experiences. You will drive data-informed decisions, mentor team members, manage inventory and safety standards, and collaborate with cross-functional partners to maintain Apple Retail standards.

The role emphasizes leading by example, communicating performance goals, and delivering exceptional service in a fast-paced environment.

Qualifications

• Experience in retail or sales.
• Experience mentoring or leading others.
• Proficient in the local language, both written and spoken.

Responsibilities

• Ensure store complies with Apple values and policies.
• Gather, interpret, and share data with the leadership team.
• Manage preservation work order tasks and supply budget.
• Ensure health and safety standards are met, including life-safety systems.
• Coordinate partnership with Operations team to meet Apple Retail standards.
• Energize and align team with store performance goals and communication.
• Address operational needs such as opening/closing procedures and cash handling.
• Support customer-facing activities and contribute to an inclusive environment.

Skills

Retail experience

Team leadership

Data interpretation

Attention to detail

Customer service

Tools

Excel

Job description

Apple Retail in Leeds invites an Operations Lead to support the Store Leadership team, ensuring operational readiness and customer-focused experiences. You will drive data-informed decisions, mentor team members, manage inventory and safety standards, and collaborate with cross-functional partners to maintain Apple Retail standards.

The role emphasizes leading by example, communicating performance goals, and delivering exceptional service in a fast-paced environment.