UK-Operations Lead

Apple; Leeds; On-site; GBP 32,000 - 42,000; Full time

Job summary

Apple Retail Leeds is seeking an Operations Lead who can foster a whole-store mindset, support the Store Leadership team and energise teams to deliver exceptional customer interactions. You will help maintain operational readiness, data-informed improvements and inventory accuracy across the store.

You’ll guide teams, manage day-to-day procedures, and ensure health and safety standards while aligning with Apple’s values of inclusion and excellence.

Qualifications

• Experience in retail or sales.
• Experience mentoring or leading others.
• Proficient in the local language (written and spoken).

Responsibilities

• Support Store Leadership to drive operational excellence.
• Lead day-to-day store operations including opening/closing.
• Monitor inventory, presentation and preservation standards.
• Communicate with team and address feedback promptly.
• Ensure health and safety standards are met.
• Assist in budget-related tasks and store performance goals.
• Support customer-facing activities as needed.

Skills

Retail experience

Leadership

Analytical skills

Excel/Numbers

Tools

Excel

Numbers

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energise our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools and resources they need to deliver exceptional customer interactions.

An Operations Lead drives and maintains operational readiness and excellence for our stores. You support the leadership team in building and maintaining store team knowledge and engagement in inventory, presentation and preservation standards. By engaging and influencing the store team through effective communication, you make sure operational goals are met to create an experience like no other for our customers.

Description

Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence.

Gather, interpret, and share data with the leadership team to strategise, recognise successes and identify opportunities for improvement in key areas.

Manage preservation work order tasks and supply budget in compliance with Apple standards.

Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems.

Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards.

Energise, inform and align team members with store performance goals, priorities and communication.

Attend to time-sensitive team member feedback, questions and concerns, and elevate issues to Store Leadership as appropriate.

Address operational needs of the store such as opening and closing procedures, cash management and overrides.

Perform other tasks as needed, including but not limited to supporting customer-facing activities.

Contribute to an inclusive environment by respecting each others differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and near the store.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.
• Be proficient in the local language, both written and spoken (sign language supported).

Preferred Qualifications

• You can:
• Motivate others to achieve performance goals by fostering open dialogue, collaboration and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience and judgment.
• Demonstrate excellent attention to detail and organisation skills.
• Work autonomously and be willing to take initiative without close supervision.
• Demonstrate a basic understanding of business productivity software, such as Numbers or Excel.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

Role Number: 200684588-2384