Retail Operations & Customer Experience Associate

Nova Leisure Ltd; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to 24-hour Employee Assistance Programme

Job summary

Nova Leisure Ltd is hiring a Retail Operative in Portsmouth to ensure high performance and operational standards at the branch. In this varied role, you will deliver exceptional customer service, support the fleet team, and enhance overall customer experience through safety-first initiatives. Candidates should possess strong communication skills, a good business acumen, and a flexible approach to tasks. The position offers benefits like pension, 22 days annual leave, and career progression opportunities.

Qualifications

• Demonstrate the ability to develop customer relationships.
• Execute comprehensive fleet checks while maintaining safety standards.
• Deliver exceptional customer service at all times.

Responsibilities

• Deliver a safety first culture with a customer focus.
• Support the retail counter to achieve operational standards.
• Improve returns and warranty processes for better customer experience.

Skills

Great communication skills

Ability to utilize technology

High levels of focus, energy and drive

Good business acumen

Flexibility in tasks

Job description

Nova Leisure Ltd is hiring a Retail Operative in Portsmouth to ensure high performance and operational standards at the branch. In this varied role, you will deliver exceptional customer service, support the fleet team, and enhance overall customer experience through safety-first initiatives. Candidates should possess strong communication skills, a good business acumen, and a flexible approach to tasks. The position offers benefits like pension, 22 days annual leave, and career progression opportunities.