Customer Experience Leader - Retail Team Growth & Progression

Nova Leisure Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

Employee Assistance Programme

Job summary

Nova Leisure Ltd in the United Kingdom is looking for a Retail Supervisor to oversee the smooth operation of the department while motivating the team to enhance performance. Key responsibilities include managing retail operations, ensuring compliance with safety regulations, and fostering a customer-focused culture.

The ideal candidate will demonstrate strong communication skills, energy, and strategic flexibility to deliver exceptional service and drive customer satisfaction in our branches.

The position also offers career progression and a supportive work environment.

Qualifications

• Demonstrated ability to develop customer relationships and drive connectivity.
• High levels of focus and energy in delivering best in class service.
• Flexibility to support branch operations with strategic thinking.

Responsibilities

• Supervise retail operations and manage a multi-skilled team.
• Conduct regular colleague reviews to enhance engagement.
• Deliver structured briefings aligning with business KPIs.
• Ensure compliance with health and safety legislation.
• Create a customer-first culture with a focus on service excellence.

Skills

Communication skills

Customer relationship development

Energy and drive

Flexibility in tasks

Job description

Nova Leisure Ltd in the United Kingdom is looking for a Retail Supervisor to oversee the smooth operation of the department while motivating the team to enhance performance. Key responsibilities include managing retail operations, ensuring compliance with safety regulations, and fostering a customer-focused culture.

The ideal candidate will demonstrate strong communication skills, energy, and strategic flexibility to deliver exceptional service and drive customer satisfaction in our branches.

The position also offers career progression and a supportive work environment.