Branch Manager - Retail Ops & P&L Leadership

Nova Leisure Ltd; Taunton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Personal development opportunities

Contributory pension scheme

Life assurance

24/7 Employee Assistance Programme

Discounted Health Club memberships

Hospital Plan and Online GP

Cycle to work scheme

Job summary

Nova Leisure Ltd in Taunton is seeking a Branch Manager to drive operational performance and ensure high standards of customer service. You will lead a diverse team, manage P&L, and cultivate a workplace culture that values inclusion. This role involves ownership of daily operations, staff development, recruitment, and customer engagement. Ideal candidates will have a proven background in retail or sales management, strong leadership skills, and a commitment to fostering a positive work environment.

Qualifications

• Experience leading a team in a retail, distribution, or product sales environment.
• Ability to work collaboratively across multiple functions.
• Have managed a P&L previously.
• Strong negotiation and influencing skills adaptable to stakeholders.
• Experience nurturing long-lasting customer relationships.

Responsibilities

• Full ownership of the branch operational performance including sales vs budget.
• Lead, manage, coach, and develop branch team.
• Manage branch recruitment and hiring practices.
• Maintain strong customer relationships regarding service.
• Drive high colleague engagement and uphold values-driven culture.

Skills

Leadership in retail or sales environment

Collaborative work across functions

P&L management experience

Negotiation and influencing skills

Customer relationship management

Job description

Nova Leisure Ltd in Taunton is seeking a Branch Manager to drive operational performance and ensure high standards of customer service. You will lead a diverse team, manage P&L, and cultivate a workplace culture that values inclusion. This role involves ownership of daily operations, staff development, recruitment, and customer engagement. Ideal candidates will have a proven background in retail or sales management, strong leadership skills, and a commitment to fostering a positive work environment.