Customer-First General Assistant - Warehouse & Retail

Nova Leisure Ltd; Upper Upnor; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

Employee Assistance Programme

Job summary

Nova Leisure Ltd is hiring a General Assistant in Upper Upnor, England. The role is vital for ensuring the branch meets operational standards and delivers exceptional customer service. Key responsibilities include promoting safety, achieving performance metrics, improving customer experience processes, and supporting retail standards. The position offers a career progression path, 22 days of annual leave, and access to an Employee Assistance Programme, making it a great opportunity for those passionate about customer service.

Qualifications

• Ability to develop and maintain customer relationships.
• Commitment to a zero accident mentality while promoting safety.
• Adaptability to changing tasks supporting the branch.

Responsibilities

• Deliver a safety first culture with customer focus.
• Achieve balanced performance across business metrics.
• Maintain operational efficiency and customer experience.
• Enhance returns and warranty processes for better customer experiences.
• Support retail standards to achieve customer experience excellence.

Skills

Great communication skills

Utilize technology for fleet checks

High levels of focus, energy, and drive

Good business acumen

Delivering best in class service

Flexibility in tasks

Job description

Nova Leisure Ltd is hiring a General Assistant in Upper Upnor, England. The role is vital for ensuring the branch meets operational standards and delivers exceptional customer service. Key responsibilities include promoting safety, achieving performance metrics, improving customer experience processes, and supporting retail standards. The position offers a career progression path, 22 days of annual leave, and access to an Employee Assistance Programme, making it a great opportunity for those passionate about customer service.