Customer Service Supervisor — Flexible Working

Nova Leisure Ltd; Frome; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

Employee Assistance Programme

Job summary

Nova Leisure Ltd is looking for a candidate to oversee retail operations in Frome. You will manage day-to-day activities, supervise a team, and ensure high standards in customer service and safety compliance.

The ideal candidate will demonstrate strong communication skills and a focus on performance metrics. We offer a supportive work environment emphasizing career progression and employee wellbeing.

Qualifications

• Ability to develop customer relationships and drive connectivity.
• Energy and drive to meet business objectives.
• Adaptability to changing tasks and strategic thinking.

Responsibilities

• Supervise day-to-day retail operations and team management.
• Conduct regular colleague reviews to enhance engagement.
• Lead a customer-first retail team focused on service excellence.
• Ensure compliance with health and safety legislation.

Skills

Great communication skills

High levels of focus

Customer service excellence

Flexibility with tasks

Job description

Nova Leisure Ltd is looking for a candidate to oversee retail operations in Frome. You will manage day-to-day activities, supervise a team, and ensure high standards in customer service and safety compliance.

The ideal candidate will demonstrate strong communication skills and a focus on performance metrics. We offer a supportive work environment emphasizing career progression and employee wellbeing.