Retail Operations & Change Leader

Pets at Home Limited; England; On-site; GBP 90,000 - 150,000; Full time

Job summary

Pets at Home Limited is seeking a senior leader to drive Operational Excellence, Digital Operations and Workforce Management across Retail Operations. You will oversee a team of specialists, partner with stakeholders across Retail, Commercial, Supply Chain, Finance, People, Digital and IT to identify opportunities, solve complex challenges and ensure successful change implementation.

You will lead workforce planning aligned with customer demand, deliver productivity and efficiency gains, and

Qualifications

• Significant experience in Operational Excellence, Continuous Improvement, Retail Operations, Workforce Management, Change or Digital Operations.
• Proven track record delivering productivity, efficiency and business improvement initiatives.
• Strong knowledge of Lean, process improvement and change management.
• Experience leading teams and influencing senior stakeholders.
• Commercial awareness and data-driven decision-making.
• Ability to balance strategic thinking with hands-on delivery.

Responsibilities

• Leading and developing a team of Operational Excellence, Digital Operations and Workforce Management specialists.
• Driving continuous improvement initiatives that deliver measurable productivity and efficiency benefits.
• Simplifying colleague and customer processes to remove complexity and improve execution.
• Leading workforce planning strategies that align labour investment with customer demand and operational priorities.
• Working closely with cross-functional teams to deliver and embed operational change.
• Using data, insight and frontline feedback to prioritise opportunities and guide decision-making.
• Providing governance, reporting and stakeholder leadership to ensure successful delivery of key initiatives.

Skills

Operational Excellence

Continuous Improvement

Retail Operations

Workforce Management

Change Management

Digital Operations

Data-driven decisions

Job description

Pets at Home Limited is seeking a senior leader to drive Operational Excellence, Digital Operations and Workforce Management across Retail Operations. You will oversee a team of specialists, partner with stakeholders across Retail, Commercial, Supply Chain, Finance, People, Digital and IT to identify opportunities, solve complex challenges and ensure successful change implementation.

You will lead workforce planning aligned with customer demand, deliver productivity and efficiency gains, and