Account Executive - Energy FTC/Secondment opportunity

SmartestEnergy; Ipswich; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible working up to 30 days abroad

Job summary

SmartestEnergy in Ipswich is seeking an Account Administration Support to assist Sales Account Managers. You will help manage tender creation, pricing renewals, customer queries, reporting and CRM data to keep activity accurate and well coordinated.

This Fixed Term/Secondment runs until 31 October 2027. You will work with Sales, Operations and other teams, ensuring GDPR compliance and timely follow-up.

Qualifications

• Experience supporting tenders, sales activities, pricing renewals, or comparable commercial administration.
• Experience using CRM systems to maintain accurate customer information, data and records.
• Experience handling customer queries and producing, checking and sending customer reports.
• Strong attention to detail with a structured approach to checking information and managing multiple priorities.
• Clear communication and collaborative working skills with awareness of GDPR and data handling.

Responsibilities

• Provide structured sales and administrative support to Sales Account Managers to ensure accurate, timely and well-coordinated customer activity.
• Maintain accurate customer and sales data, support reporting, and CRM management to enable effective account delivery.
• Handle customer queries, support tender creation and pricing renewals, and assist with renewal administration.

Skills

Tender support

CRM systems

Customer reporting

Attention to detail

GDPR & information security

Job description

You will provide structured sales and administrative support to Sales Account Managers, helping to ensure customer activity is accurate, timely and well coordinated. The role plays an important part in supporting day-to-day transactional sales activity, including tender creation, pricing and renewal administration, customer queries, reporting and CRM management. By providing accurate information and effective internal follow-up, you enable Sales Account Managers to focus on customer relationships, commercial activity and account delivery.

You will work closely with Sales, Operations and wider internal teams to keep customer activity moving efficiently and ensure a consistent level of service. The Account Executive is responsible for maintaining accurate customer and sales data, supporting compliance with GDPR, Information Security and internal sales processes, and ensuring queries and requests are handled promptly and escalated where appropriate.

This is a Fixed Term contract/Secondment opportunity until 31/10/2027

What skills/experience do I need to be successful?

• Experience supporting tenders, sales activities, pricing renewals, rate setting or comparable commercial administration;

• Experience using CRM systems to maintain accurate customer information, data and records;

• Experience handling customer queries and producing, checking and sending customer reports;

• Strong attention to detail, with a structured approach to checking information and managing multiple priorities effectively;

• Clear communication and collaborative working skills, with an awareness of GDPR, information security and the importance of careful customer data handling.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy?

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.