Service Coordinator (Gas)

EQUANS; Coleshill CP; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

24 days annual leave

Life cover 1.5x salary

Gym discounts

Cycle to work

Holiday purchase

CSR days

Employee networks

Wellbeing app access

Job summary

Equans is seeking a Service Coordinator (Gas) in Coleshill, near Birmingham, on a permanent, full-time basis.

You will manage live diaries, coordinate service programmes, support with admin tasks, and act as the main contact for tenants, clients and engineers to ensure timely, accurate service delivery.

Qualifications

• Experience coordinating service delivery and scheduling.
• Strong communication and customer service skills.
• Excellent organisational abilities and attention to detail.

Responsibilities

• Manage reactive diaries and book appointments, including emergencies and follow-ups.
• Plan service programmes in line with access processes.
• Handle general admin for service, repair and installation tasks.
• Be the first point of contact for tenants, clients and engineers via phone.
• Monitor work orders for proper processing and rectify errors.
• Reallocate work when staff are absent or in training.
• Develop strong relationships with planning, trades and supervisors.
• Resolve issues quickly with trades and supervisors to protect customer experience.
• Maintain up-to-date records (SORs, WIP, overdue) and raise sub-contractor orders.
• Ensure periodic testing is completed and certified.

Skills

Negotiation skills

Problem solving

Efficiency

Attention to detail

Excellent communicator

Customer service

Telephone manners

Fast-paced work adaptatation

Job description

Equans is looking for a Service Coordinator (Gas) to join our team in Coleshill, Birmingham on a permanent basis.

This is a full time role. On offer is a competitive salary, and benefits package.

General Overview

Responsible for supporting efficient service delivery to customer, clients and stakeholders. Effective communicator and ensure completion of work within defined service level agreements.

What will you deliver?

• Reactive management of live diaries ensuring appointments are made and kept including emergencies and follow on works.
• Plan service programme in line with no access process
• General administration tasks associated with Service, Repair and installation
• Point on contact for Tennant’s, Client and engineers via telephone system supporting with general enquires, appointments etc
• Monitor works orders ensuring they have been processed correctly and acting on any closed in error.
• Reallocating work when sickness or training occurs.
• Develop a close working relationship with the wider planning team.
• Deal with issues and enquires on the emerging day working closely with trades and supervisors to ensure they are dealt with effectively.
• Develop internal relationships with key contacts including (Supervisors, Trade teams, Service Manager and Operations Manager), ensuring customer experience is enhanced eliminating service failure. Develop External relationships with Key Contacts including (Residents, Sub Contractors and Clients
• Ensuring systems are up to date and accurate including, SOR’s, WIP and Overdue Monitoring, as well as processing sub-contractor orders. (Including raising purchase orders)
• All Periodic Testing completions have relevant and up to date certification.
• Comply with No Access Process.

What can we offer you?

On offer is a competitive salary, and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Strong negotiation and influencing skills
• Ability to identify problems and recommend solutions
• Efficient
• Attention to detail
• Excellent communicator (Both Written and Verbal)
• Excellent customer service skills
• Good Telephone manner
• Ability to retain information in fast paced environment

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.