Retail Online Hub Assistant

Cats Protection; Skipton; On-site; GBP 8,400 - 10,000; Part time

Benefits offered by this job

Health benefits

26 days' annual leave + bank holidays

Salary Finance assistance

Career development opportunities

Job summary

Cats Protection is seeking a part-time Retail Online Hub Assistant for Skipton Superstore, opening November 2026. The role is 14 hours per week, including Mondays, with a permanent contract.

You will process and list donations on the online hub and work with shop management and volunteers to deliver a strong operation and positive customer experience. The ideal candidate will have experience listing and selling items on online platforms, solid IT skills, and the ability to communicate

Qualifications

• Experience listing and selling items on online platforms (Professional or personal).
• Ability to communicate effectively with colleagues at all levels within and outside the organisation.
• Self-motivated with a flexible, positive and resilient attitude.
• Proficient IT skills and comfortable using MS Office tools (Word, Excel, Outlook).

Responsibilities

• Process and list donations on the donated online hub to maximise online income.
• Collaborate with shop management and volunteers to ensure robust operations and positive customer experience.

Skills

Online listing experience

Effective communication

Team collaboration

Self-motivated and flexible

Tools

MS Office

Job description

Team: Retail

Location: Skipton Superstore (Opening November 2026), please note this is not a remote based role

Work pattern: 14 hours per week to include each Monday

Salary: Up to £9,345.68 per annum

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Retail Online Hub Assistant:

• The succesful candidate will be responsible for processing and listing donations on the donated online hub to maximize our donated online income stream
• You will work collaboratively with shop management and volunteers to deliver a robust operation and positive customer experience

About the Retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we're looking for in our Retail Online Hub Assistant:

• experience of listing and selling items on online platforms (Professional or personal).
• good IT skills and confident using MS Office (Word, Excel, Outlook).
• ability to communicate effectively with employees written and verbal at all levels within and outside of the organisation.
• self-motivated with a flexible, positive, and resilient attitude.

What we can offer you:

• range of health benefits
• 26 days' annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Application closing date: 7th September 2026

Virtual interview date: TBC

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.