Rehoming and Welfare Assistant

Cats Protection; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Salary Finance

Plus other benefits

Job summary

Cats Protection operates centres across Scotland, including Auchinloch and Haggs Gate. The role is based at the Glasgow centres with a 35-hour week and occasional weekend hours. You will clean, feed and care for cats, assist with rehoming information, and drive occasionally for veterinary runs or transport.

We seek a reliable team player with a full driving licence, excellent customer service skills, and a strong understanding of welfare needs. Health benefits and generous leave are offered.

Qualifications

• Full, manual driving licence is essential.
• Excellent communicator with strong empathy.
• Experience in customer service and dealing with the public.
• Experience in animal welfare and meeting welfare needs of cats.
• Resilient and able to cope with distressing situations.
• Positive attitude and good at working as part of a team.
• Understanding of health and safety and manual handling tasks.

Responsibilities

• Clean cat pens and litter trays across centre sections.
• Feed and care for cats including medical/behavioural needs as required.
• Present a professional, friendly image to customers and visitors.
• Assist with veterinary runs; may drive Cats Protection vehicle off-site.
• Work with volunteers to coach and guide on cat care duties.
• Support scheduling and preparation of rehoming information, viewings and adoptions.

Skills

Driving licence

Empathy

Customer service

Teamwork

Health & safety

Manual handling

Cat welfare

Job description

Team

Team: Centre

Location

Location: Dual sites across Auchinloch, Glasgow and Haggs Gate, Glasgow

Work pattern

Work pattern: 35 hours per week, 2.5 weekends per month

Salary

Salary: Up to £23,943 per year

Contract

Contract: Fixed term contract until 30th April 2027

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

About the centre team

• Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.
• Our team is made up of Centre Manager, Deputy Centre Manager, Senior Rehoming and Welfare Assistants, Rehoming and welfare assistants and a Receptionist

What we're looking for

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you

• range of health benefits
• 26 days' annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

We operate a bias-free application process in our commitment to equity, diversity and inclusion.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.