Rehoming and Welfare Assistant

Cats Protection; Bridgend; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Pension scheme

Life assurance

Salary Finance access

Eye care vouchers

Confidential advice services

Enhanced sick pay

Pet insurance discount

Job summary

Cats Protection in Bridgend, Wales, is looking for a Rehoming and Welfare Assistant to help care for cats and support adoptions. You will drive centre vans as needed, maintain clean pens and assist with veterinary runs.

The role requires a friendly, patient communicator who can work well with volunteers and the public.

Qualifications

• A full, manual driving license is essential as some driving of centre vans is required.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience of dealing with members of the public.
• Experience of animal welfare, including feeding, cleaning, medicating and handling.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• A positive attitude and good at working as part of a team.
• An understanding of health and safety and comfortable with manual handling tasks.

Responsibilities

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre.
• Feed and care for cats requiring additional medical or behavioural treatment as required.
• Present a professional and friendly image to customers and visitors.
• Assist with veterinary runs, including driving the Cats Protection vehicle off-site when required.
• Work with volunteers to coach and guide them on cat care duties.
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care.

Skills

Driving license

Empathy

Customer service

Animal welfare experience

Team player

Health and safety awareness

Job description

Team: Centre

Location: Bridgend, Wales

Work pattern: 31.5 hours per week across a 7 day rota to include weekends and bank holidays

Salary: Up to £21,548.70 per year

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

About the centre team:

• Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.
• Our team is made up of a Centre Manager, Deputy Centre Manager, Receptionists, Rehoming and Welfare Assistants and a Community Operations Volunteer Team Leader

What we're looking for in our Rehoming and Welfare Assistant:

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you in a role where you make a difference to cats' lives every day

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days' annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet's health
• Find out more about our reward package: here

Application closing date: 06 September 2026

Interview date: 16 and 17 September 2026

Please note, we do not accept applications or speculative CVs from agencies.

We operate a bias-free application process in our commitment to equity, diversity and inclusion.

To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.