RETAIL MANAGER – HAMPTON HILL

The Cavan Bakery; Greater London; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

The Cavan Bakery is seeking a Retail Manager to lead a busy high street shop in Greater London, driving sales, delivering outstanding customer experiences and upholding quality standards.

You will develop your team, optimise stock and operations, and work with leadership to grow the business while maintaining a welcoming, inclusive environment for colleagues and customers. This hands-on role rewards initiative and coaching.

Qualifications

• Experience leading retail or food-to-go teams.
• Strong customer-first mindset and service focus.
• Commercially aware with target-driven mindset.
• Organised and confident decision-maker in a busy environment.

Responsibilities

• Lead and develop a team, delivering exceptional customer experiences and commercial results.
• Drive store performance by analysing sales, customer behaviour and productivity.
• Own stock management, standards, compliance and overall customer experience.

Skills

People management

Customer focus

Commercial awareness

Stock management

Retail operations

Job description

Retail Manager – Food-to-Go / Bakery

Build Your Career With Cavan Bakery

About Cavan Bakery

Founded in 1929, Cavan Bakery is a third-generation family business built on quality, craftsmanship and community. From artisan breads and pastries to freshly prepared products, we are proud of our heritage while continuing to innovate and grow.

Our values of Respect, Heritage, Innovation, Integrity, Sustainability and Excellence shape how we work, how we support our people and how we deliver quality for our customers every day.

Your Opportunity

As a Retail Manager, you will take ownership of one of our busy high street shops, leading your team to deliver exceptional customer experiences, strong commercial results and operational excellence.

This is an opportunity for an experienced retail or food-to-go leader who enjoys developing people, improving performance and creating an environment where both colleagues and customers feel valued.

You will play a key role in bringing the Cavan Bakery experience to life, inspiring your team, maintaining high standards and ensuring your shop continues to grow and succeed.

What You’ll Learn & Contribute

You will have the opportunity to:

• Lead and develop a team by coaching colleagues, supporting their growth and creating a positive culture built on respect and excellence.
• Drive commercial performance by understanding sales, customer behaviours, productivity and opportunities to grow your store.
• Build your operational leadership skills by taking ownership of standards, compliance, stock management and the overall customer experience.

How You’ll Make an Impact

Your leadership will directly contribute to:

• Creating an outstanding experience for every customer who visits Cavan Bakery.
• Building a motivated, engaged and high-performing team.
• Delivering sales growth while maintaining excellent service standards.
• Protecting product quality, operational standards and the reputation of Cavan Bakery.
• Reducing waste and improving efficiency through effective stock management.
• Creating a safe, welcoming and inclusive environment for colleagues and customers.

Your Development Journey

At Cavan Bakery, our Retail Managers play a key role in developing our future success. You will continue to build experience in:

• Leading and developing teams in a fast-paced food retail environment.
• Managing commercial performance and achieving business targets.
• Coaching colleagues and supporting career progression.
• Using data and insights to improve store performance.
• Managing operational standards, compliance and customer experience.

As part of our growing business, this role can provide opportunities to progress into wider leadership roles such as Area Manager or other senior operational positions.

What You’ll Bring

We are looking for someone who:

• Has experience managing a retail, hospitality or food-to-go environment.
• Enjoys developing people and creating high-performing teams.
• Has a strong customer-first mindset and passion for delivering great service.
• Is commercially aware and motivated by achieving results.
• Is organised, proactive and confident making decisions.
• Can remain calm and solutions-focused in a busy environment.

Skills & Experience

You may already have experience in:

• Managing a retail, hospitality or food operation.
• Leading, coaching and developing team members.
• Managing sales performance, stock control and operational standards.
• Maintaining food safety, hygiene and health & safety compliance.
• Improving processes and identifying opportunities for growth.

You do not need to have everything already, we value attitude, leadership approach and commitment to doing your best. We welcome applications from people who are motivated, passionate about people and ready to make a difference.

Why Join Cavan?

• A proud family business with nearly 100 years of heritage.
• The opportunity to lead and shape your own store.
• A supportive environment where leaders can make an impact.
• Opportunities to develop and progress your career.
• A workplace built on respect, integrity and excellence.
• A business built on strong values and continuous improvement.