Retail Manager

Landsec; England; Vor Ort; GBP 40.000 - 56.000; Vollzeit

Zusammenfassung

Landsec is seeking a Retail Manager for Bluewater to maximise sales and income growth with brand partners. The role requires strategic thinking, retail oversight, and strong relationship management to ensure Bluewater’s performance and partner success.

You will analyse trading data, coordinate CRM strategies, and work with the teams on leasing, marketing, and centre experiences to deliver excellent guest experiences and commercial results.

Qualifikationen

• Experience in retail management within shopping centres, leisure, or F&B sectors.
• Proven track record of delivering sales growth and income opportunities.
• Ability to build and maintain relationships with diverse stakeholders.
• Strong verbal and written communication and presentation skills.
• Demonstrated customer service excellence and engagement.
• Skilled in analysing sales data and making actionable recommendations.

Aufgaben

• Identify opportunities to drive sales and density with brand partners.
• Develop and implement CRM strategies with all brands to support asset plans.
• Use market and brand insights to boost sales and income growth.
• Attend leasing meetings and support leasing teams with viewings.
• Create plans to manage void units and temporary lettings.
• Coordinate with Brand Partners to maintain effective relationships.
• Lead centre induction training for new brands and ensure operational and commercial readiness.
• Align centre communications with the Marketing Manager to promote offers and drive sales.

Kenntnisse

Retail management

Sales growth

Stakeholder management

Verbal and written communication

Customer service

Sales data analysis

Jobbeschreibung

WE ARE LANDSEC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

THE ROLE

• Retail Manager at Bluewater collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
• This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success of Bluewater and its brand partners.

LOCATION

This role is based on site at Bluewater, 5 days a week.

THE TEAM

Reporting to Deputy Centre Director, no direct line management responsibility.

PRINCIPLE ACCOUNTABILITIES

• Identify opportunities to drive sales and density using commercial expertise. Working with brands to understand their business and marketing strategy in order to optimise sales.
• Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.
• Use industry/brand knowledge and insight to drive sales and income growth.
• Attend leasing meetings, articulating centre performance as appropriate, and support leasing teams with viewings.
• Develop a plan to manage any void units, from hoardings to temporary lettings.

Brand Partners liaison:

• Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance.
• Develop and implement an effective communication strategy, ensuring brands are informed on commercial, marketing and operational issues.
• Organise and co-chair regular Retail Partnership meetings, as appropriate, to share performance, marketing and other centre updates.
• Work in collaboration with the Operations Manager and onsite service partner team to ensure all brands’ operational issues are addressed in a timely and consistent manner.
• Be aware of brand events and their impact on the centre and ensure that these are well managed through communication and face-to-face contact with the centre team.

Analysis:

• Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity. Provide weekly trading and footfall data to internal stakeholders within agreed timelines.
• Collate, analyse and review all available data to help understand retail, and leisure variances against last year, last week and centre budgets. Benchmark by category and zone performance.
• Maximise the use and coordination of all centre and industry data, including CACI, footfall, dwell time, average spend, catchments and customer profile, to support brand performance.

Guest experience, training & coaching:

• Work collaboratively with the centre team to ensure the delivery of excellent experiences.
• Take the lead in delivering effective Centre Induction Training for all new brands, covering both operational and commercial requirements.

Centre Marketing:

• Align communications with the centre Marketing Manager.
• Working with the marketing team, develop awareness and participation in the centre’s website and promote the centre’s and brand offers in order to drive sales.

Your skills, experience and qualifications:

ESSENTIAL CRITERIA

• Retail management, shopping centre, leisure, or food and beverage experience.
• Proven experience of delivering sales growth.
• Experience of building and maintaining effective relationships with a range of stakeholders.
• Strong verbal and written communication and presentation skills.
• Proven customer service skills.
• Able to analyse sales data and research and make recommendations.