Retail Manager

Landsec; Dartford; Remote; GBP 42,000 - 62,000; Full time

Job summary

Landsec is seeking a Retail Manager for Bluewater, Kent, on-site five days a week. You will work with brand partners to maximise sales, develop commercial strategies, and drive centre performance. Excellent communication and CRM coordination are essential to success in this role.

You will analyse daily to monthly trading data, support leasing activities, and collaborate with marketing and operations to deliver outstanding guest experiences and income growth.

Qualifications

• Retail management experience in shopping centres, leisure venues, or F&B.
• Proven track record of delivering sales growth.
• Experience building and maintaining relationships with diverse stakeholders.
• Strong verbal and written communication and presentation skills.
• Proven customer service skills.
• Ability to analyse sales data and make data-driven recommendations.

Responsibilities

• Identify opportunities to drive sales and density with commercial insight.
• Coordinate CRM and brand strategy with partners to support asset plans.
• Analyse trading data and centre performance to guide decisions.
• Attend leasing meetings and support viewings with brand partners.
• Collaborate with Operations and service teams to address brand needs.
• Lead centre induction and training for new brands.

Skills

Retail management

Sales growth

Stakeholder relationships

Communication skills

Customer service

Data analysis

Job description

Retail Manager# Careers @ Landsec## Retail ManagerApply: Kent: Full time: Posted Today: R0003861# **WE ARE LANDSEC**We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.**THE ROLE** • Retail Manager at Bluewater collaborating with our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies. • This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success of Bluewater and its brand partners. **LOCATION**This role is based on site at Bluewater, 5 days a week.**THE TEAM** Reporting to Deputy Centre Director, no direct line management responsibility. What you will be responsible for: **PRINCIPLE ACCOUNTABILITIES** • Identify opportunities to drive sales and density using commercial expertise. Working with brands to understand their business and marketing strategy in order to optimise sales. • Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan. • Use industry/brand knowledge and insight to drive sales and income growth. • Attend leasing meetings, articulating centre performance as appropriate, and support leasing teams with viewings. • Develop a plan to manage any void units, from hoardings to temporary lettings. **Brand Partners liaison:** • Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance. • Develop and implement an effective communication strategy, ensuring brands are informed on commercial, marketing and operational issues. • Organise and co-chair regular Retail Partnership meetings, as appropriate, to share performance, marketing and other centre updates. • Work in collaboration with the Operations Manager and onsite service partner team to ensure all brands’ operational issues are addressed in a timely and consistent manner. • Be aware of brand events and their impact on the centre and ensure that these are well managed through communication and face-to-face contact with the centre team. **Analysis:** • Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity. Provide weekly trading and footfall data to internal stakeholders within agreed timelines. • Collate, analyse and review all available data to help understand retail, and leisure variances against last year, last week and centre budgets. Benchmark by category and zone performance. • Maximise the use and coordination of all centre and industry data, including CACI, footfall, dwell time, average spend, catchments and customer profile, to support brand performance. **Guest experience, training & coaching:** • Work collaboratively with the centre team to ensure the delivery of excellent experiences. • Take the lead in delivering effective Centre Induction Training for all new brands, covering both operational and commercial requirements. **Centre Marketing:** • Align communications with the centre Marketing Manager. • Working with the marketing team, develop awareness and participation in the centre’s website and promote the centre’s and brand offers in order to drive sales. Your skills, experience and qualifications: **ESSENTIAL CRITERIA** • Retail management, shopping centre, leisure, or food and beverage experience. • Proven experience of delivering sales growth. • Experience of building and maintaining effective relationships with a range of stakeholders. • Strong verbal and written communication and presentation skills. • Proven customer service skills. • Able to analyse sales data and research and make recommendations.