Retail Manager

Land Securities Properties Ltd; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Performance based annual bonus plan

25 days annual leave (plus bankholidys

Enhanced pension contributions

Private medical insurance

Life assurance and income protection

Up to 4 volunteering days per year

Employee share plans

Job summary

Landsec at Bluewater is seeking a Retail Manager to drive sales and maximise income with our brand partners. You will combine strategic thinking with retail operations and relationship management to ensure brand success.

You will analyse trading data, develop CRM plans, and support leasing with market insights. The role is on-site at Bluewater, five days a week, reporting to the Deputy Centre Director.

Qualifications

• Retail management, shopping centre, leisure, or food and beverage experience.
• Proven experience of delivering sales growth.
• Experience of building and maintaining effective relationships with a range of stakeholders.
• Strong verbal and written communication and presentation skills.
• Proven customer service skills.
• Able to analyse sales data and research and make recommendations.

Responsibilities

• Identify opportunities to drive sales and density using commercial expertise.
• Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.
• Use industry/brand knowledge and insight to drive sales and income growth.
• Attend leasing meetings, articulating centre performance as appropriate, and support leasing teams with viewings.
• Develop a plan to manage any void units, from hoardings to temporary lettings.
• Undertake regular brand visits to develop and maintain relationships, gain insights on performance.
• Develop and implement a communication strategy to keep brands informed on issues.
• Organise and co-chair regular Retail Partnership meetings to share updates.
• Collaborate with Operations Manager to address operational issues promptly.
• Be aware of brand events and ensure they are well managed through communication.
• Collate and analyse daily, weekly and monthly sales data for accurate trading records.
• Provide weekly trading and footfall data to internal stakeholders on schedule.
• Analyse data to understand retail/leisure variances vs. prior periods and budgets.
• Benchmark by category and zone performance.
• Maximise use of data (CACI, footfall, dwell time, spend, catchments) to support brand performance.

Skills

Retail management

Sales growth

Stakeholders management

Communication

Customer service

Data analysis

Job description

WE ARE LANDSEC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

THE ROLE

• Retail Manager atBluewater collaboratingwith our brand partners to maximise sales and income growth opportunities and to understand their trading and marketing strategies.
• This exciting role will require a combination of strategic thinking, retail and operational oversight, and relationship management skills to ensure the success ofBluewaterand its brand partners.

LOCATION

This role is based on site at Bluewater, 5 days a week.

THE TEAM

Reporting to Deputy Centre Director, no direct line management responsibility.

What you will be responsible for:

• Identify opportunities to drive sales and density using commercial expertise. Working with brands to understand their business and marketing strategy in order to optimise sales.
• Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.
• Use industry/brand knowledge and insight to drive sales and income growth.
• Attend leasing meetings, articulating centre performance as appropriate, and support leasing teams with viewings.
• Develop a plan to manage any void units, from hoardings to temporary lettings.

Brand Partners liaison

• Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance.
• Develop and implement an effective communication strategy, ensuring brands are informed on commercial, marketing and operational issues.
• Organise and co-chair regular Retail Partnership meetings, as appropriate, to share performance, marketing and other centre updates.
• Work in collaboration with the Operations Manager and onsite service partner team to ensure all brands’ operational issues are addressed in a timely and consistent manner.
• Be aware of brand events and their impact on the centre and ensure that these are well managed through communication and face-to-face contact with the centre team.

Analysis

• Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity. Provide weekly trading and footfall data to internal stakeholders within agreed timelines.
• Collate, analyse and review all available data to help understand retail, and leisure variances against last year, last week and centre budgets. Benchmark by category and zone performance.
• Maximise the use and coordination of all centre and industry data, including CACI, footfall, dwell time, average spend, catchments and customer profile, to support brand performance.

Guest experience, training & coaching

• Work collaboratively with the centre team to ensure the delivery of excellent experiences.
• Take the lead in delivering effective Centre Induction Training for all new brands, covering both operational and commercial requirements.

Centre Marketing

• Align communications with the centre Marketing Manager.
• Working with the marketing team, develop awareness and participation in the centre’s website and promote the centre’s and brand offers in order to drive sales.

Your skills, experience and qualifications

ESSENTIAL CRITERIA

• Retail management, shopping centre, leisure, or food and beverage experience.
• Proven experience of delivering sales growth.
• Experience of building and maintaining effective relationships with a range of stakeholders.
• Strong verbal and written communication and presentation skills.
• Proven customer service skills.
• Able to analyse sales data and research and make recommendations.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

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Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [e-mail]

To find out more about our approach, visit our Diversity and Inclusion page .