Retail Manager

Eden Scott; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

40% colleague discount

Retail Manager Bonus Scheme

Health Shield cash back

Job summary

TISO Buchanan Street in Glasgow is seeking a Retail Manager to lead a flagship store with a passion for the outdoors and first-class customer service.

You will drive sales, manage a large team and ensure outstanding visual merchandising while maintaining store standards and strong supplier relationships.

Qualifications

• Experience managing a large retail operation or flagship store in outdoor retail.
• Strong leadership and people development skills.
• Proven ability to drive sales and achieve targets.
• Excellent communication and organisational skills.

Responsibilities

• Lead, inspire and develop a high-performing retail team
• Drive sales, profitability and business objectives
• Deliver an exceptional customer experience reflecting the Tiso brand
• Foster a positive and engaging team culture
• Maintain outstanding visual merchandising and store standards
• Ensure operational excellence and compliance across the store
• Recruit, coach and develop colleagues to reach their potential
• Analyse performance and maximise commercial opportunities
• Build relationships across the wider business and supplier network

Skills

Leadership

People development

Commercial awareness

Customer service

Communication

Organisational skills

Ambition

Motivation

Job description

Eden Scott is delighted to be working with TISO, Scotland’s leading independent outdoor specialist retailer, supplying high-quality clothing, footwear, and equipment for outdoor activities. While they operate standard high-street shops, Tiso is also well-known for its large, destination-style Outdoor Experience concept stores (such as their massive hubs in Leith, Glasgow, and Aviemore). These mega-stores act as adventure centers that include In-Store Cafes & Play Areas, Interactive Testing Zones and Climbing Walls. They are now seeking a Retail Manager to join the team at Tiso Buchanan Street. Their managers are central to driving the commercial performance of their stores and leading from the front to build the success of their store. This role would suit a talented and driven retail manager with a keen interest in the outdoors.

Key responsibilities of the role

• Lead, inspire and develop a high-performing retail team
• Drive sales, profitability and key business objectives
• Deliver an exceptional customer experience that reflects the Tiso brand
• Foster a positive and engaging team culture
• Maintain outstanding visual merchandising and store presentation standards
• Ensure operational excellence and compliance across all areas of the store
• Recruit, coach and develop colleagues to achieve their full potential
• Analyse performance and implement actions to maximise commercial opportunities
• Build strong relationships across the wider business and supplier network

You will work a 5 out of 7 day week - Sunday to Saturday. Working key trading days is essential.

Key skills and experience required

• Previous experience managing within a large retail operation or flagship environment in a similar Outdoor retail setting
• Strong commercial awareness and a track record of delivering performance
• Excellent leadership and people development skills
• The ability to motivate and inspire teams to achieve ambitious goals
• Outstanding communication and organisational skills
• A customer-first mindset and passion for delivering exceptional service
• Confidence working in a fast-paced and changing retail environment
• Driven and ambitious

This role offers an excellent competitive salary and benefits including

• 40% colleague discount rate with constant access to Pro Deals from our suppliers
• Retail Manager Bonus Scheme
• Health Shield cash back healthcare scheme