Retail Manager

Tiso Group; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

40% colleague discount

Retail Manager Bonus Scheme

Health Shield cash back healthcare

Job summary

TISO in Glasgow is seeking a Retail Manager to lead the Buchanan Street store, driving sales and delivering outstanding customer service in a fast-paced outdoor retail environment. You will coach and develop a high-performing team, maintain visual merchandising standards, and ensure operational excellence while building relationships across the business and with suppliers.

Expect a busy, rewarding role with weekend trading.

Qualifications

• Experience leading large retail teams in a flagship setting.
• Strong track record of driving sales and profitability.
• Proven ability to coach and develop staff.
• Excellent communication and organisational skills.
• Customer-first mindset with service excellence in outdoor retail.

Responsibilities

• Lead, inspire and develop a high-performing retail team.
• Drive sales, profitability and key store objectives.
• Deliver an exceptional customer experience reflecting the TISO brand.
• Maintain outstanding visual merchandising and store standards.
• Recruit, coach and develop colleagues to reach full potential.
• Analyse performance and act to maximise commercial opportunities.
• Build relationships across the business and supplier network.
• Work 5 days across Sunday to Saturday in a busy trading week.

Skills

Leadership

Commercial awareness

People development

Communication

Organisational skills

Customer-focused

Job description

Eden Scott is delighted to be working with TISO, Scotland’s leading independent outdoor specialist retailer, supplying high-quality clothing, footwear, and equipment for outdoor activities.

While they operate standard high-street shops, Tiso is also well-known for its large, destination-style Outdoor Experience concept stores (such as their massive hubs in Leith, Glasgow, and Aviemore). These mega-stores act as adventure centers that include In-Store Cafes & Play Areas, Interactive Testing Zones and Climbing Walls.

They are now seeking a Retail Manager to join the team at Tiso Buchanan Street.

Their managers are central to driving the commercial performance of their stores and leading from the front to build the success of their store. This role would suit a talented and driven retail manager with a keen interest in the outdoors.

Key responsibilities of the role:

• Lead, inspire and develop a high-performing retail team
• Drive sales, profitability and key business objectives
• Deliver an exceptional customer experience that reflects the Tiso brand
• Foster a positive and engaging team culture
• Maintain outstanding visual merchandising and store presentation standards
• Ensure operational excellence and compliance across all areas of the store
• Recruit, coach and develop colleagues to achieve their full potential
• Analyse performance and implement actions to maximise commercial opportunities
• Build strong relationships across the wider business and supplier network
• You will work a 5 out of 7 day week - Sunday to Saturday. Working key trading days is essential.

Key skills and experience required:

• Previous experience managing within a large retail operation or flagship environment in a similar Outdoor retail setting
• Strong commercial awareness and a track record of delivering performance
• Excellent leadership and people development skills
• The ability to motivate and inspire teams to achieve ambitious goals
• Outstanding communication and organisational skills
• A customer-first mindset and passion for delivering exceptional service
• Confidence working in a fast-paced and changing retail environment
• Driven and ambitious

This role offers an excellent competitive salary and benefits including:

• 40% colleague discount rate with constant access to Pro Deals from our suppliers
• Retail Manager Bonus Scheme
• Health Shield cash back healthcare scheme