Retail Loss Prevention Specialist

John Lewis Partnership

Oxford

Presencial

GBP 21.000 - 25.000

Jornada completa

Hace 3 días

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Descripción de la vacante

John Lewis Partnership is recruiting a Loss Prevention Partner in our Profit Protection team. You will investigate trends and report on key themes regarding shrinkage to protect our profits while patrolling the shop floor to deter theft and monitor CCTV.

The role requires strong communication, conflict resolution, and attention to detail. You will work varied shifts (37.5 hours per week) across seven days and may detain individuals when offences occur; full training is provided.

Formación

Excellent verbal and written communication skills.
Confidence in resolving conflict.
Great attention to detail with ability to spot trends and signs of profit loss.
Good customer service and relationship building skills.

Responsabilidades

Be a point of contact for branch Profit Protection related issues, and elevate as required.
Mitigate the risk of malicious harm to Partners and Customers.
Manage shrinkage performance within budget and risk appetite.
Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
De‑scalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
Support with investigations where required